Principal Sales Engineer

About Us

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better every day. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.

About the Role

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

The Principal Sales Engineer (PSE) at LogicMonitor serves as a senior technical strategist and trusted field advisor, responsible for elevating customer outcomes and advancing the technical maturity of the SE organization. The Principal SE acts as both a subject matter authority and a cultural steward, setting the tone for collaboration, innovation, and mentorship across regions. Each Principal SE is part of an elite, “Knights of the Round Table” council — a small group of distinguished engineers who bring unique expertise, creativity, and leadership to the team. These Principals are not just the best individual contributors; they are force multipliers who model selflessness, consistency, and accountability.

Responsibilities

• Act as a senior field strategist and technical advisor to Sales, Product, and Executive leadership.
• Own and execute complex, high-visibility technical sales motions — ensuring solution design, demos, and POCs exceed customer expectations.
• Serve as a bridge between Product and Sales, translating customer insights into actionable feedback and roadmap priorities.
• Mentor and coach SEs across regions, fostering technical growth, career development, and a culture of collaboration.
• Lead by example as a “Knight of the Round Table” — demonstrating mastery in one or more domains (e.g., automation, AI observability, hybrid cloud, security, integrations) while contributing to the collective strength of the SE organization.
• Champion AI and GPT usage across customer engagements — from discovery and proposal development to POC automation and proactive analysis.
• Develop reusable GPT prompt libraries, demo assets, and workflows that enhance efficiency and deal velocity.
• Balance customer advocacy with operational realism — ensuring commitments are achievable and sustainable for PS and Support.
• Collaborate cross-functionally with SE Leadership and Enablement to scale successful technical practices globally.
• Publish technical blogs, enablement content, or AI-enhanced demo playbooks that elevate LM’s market reputation.
• Exemplify selfless leadership by giving credit, sharing knowledge, and investing time in growing others, not just winning deals.

Requirements

• Bachelor’s degree or equivalent experience; 10+ years in IT, technical presales, or SE leadership.
• Expert-level proficiency in infrastructure, observability, automation, and cloud architectures.
• Strong understanding of LogicMonitor’s platform, APIs, SDKs, and integration capabilities.
• Proven ability to execute high-impact technical sales strategies in complex enterprise environments.
• Excellent communication and storytelling skills, with the ability to influence technical and executive audiences.
• Experience with scripting and automation (Groovy, Python, PowerShell, etc.) and AI/GPT-based tools for productivity or customer enablement.
• Demonstrated ability to operationalize AI/automation at scale — driving measurable business outcomes.
• Consistent record of mentoring peers and driving team-wide technical uplift.
• Ability to balance confidence with humility — knowing when to lead and when to empower others.
• Passion for sharing knowledge, building community, and representing LM’s technical excellence internally and externally.

Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.

Benefits

• Comprehensive health, dental, and vision coverage.
• Generous parental leave policies.
• Access to our Employee Assistance Program and various Wellness programs.
• 401K with company matching.
• Lifestyle Spending Account.
• Unlimited vacation policy.

Pay

The Base Salary range for this role is $176,983.16 USD - $233,309.24 USD. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits.