Principal Sales Consultant - Oracle Communications - Siebel/CRM Architect

About the role

Oracle Communications is seeking a senior presales solution architect to help communications service providers modernize customer engagement, digital commerce, order management, billing care, service fulfillment, inventory, orchestration, activation and related BSS/OSS capabilities.

Responsibilities

• Lead presales strategy and solution architecture for Oracle Communications opportunities, with primary ownership of CRM, digital experience and related customer-engagement capabilities.

• Position Oracle Communications solutions in the context of end-to-end Digital Business Experience, including orchestration, order management, inventory, billing, charging, service fulfillment and activation.

• Partner with account teams to discover business, functional, technical and financial requirements; translate customer pain points into a compelling business-centered solution.

• Own and champion the technical and functional aspects of the solution-selling process, including discovery workshops, executive presentations, solution narratives, RFx responses, demonstrations, proofs of concept and limited-scope trials.

• Act as a trusted advisor to customer business stakeholders, architects and technology leaders by clearly communicating value, trade-offs, competitive differentiation and implementation considerations.

• Lead or coordinate customer demonstrations and POCs, partnering with Oracle global presales, product, engineering, consulting and partner teams to deliver high-quality customer deliverables.

• Contribute to sales strategy by adapting presales positioning to the competitive landscape, identifying competitive risks and feeding practical intelligence back to sales, product management and marketing.

• Guide solution coverage across large or complex deals by coordinating domain specialists, aligning resources to opportunity priorities and maintaining consistency in customer messaging.

• Support smooth transition from sales opportunity to solution delivery so the customer experiences continuity across Oracle sales, consulting and implementation teams.

Qualifications

• 10+ years of professional presales, solution consulting, enterprise software sales, product specialist, consulting or comparable customer-facing experience; 12+ years is preferred for lead-level candidates.

• Deep functional and technical experience in the communications industry, ideally across CRM, digital channels, BSS, OSS, order management, billing/care, fulfillment, inventory or activation.

• Hands-on or presales experience with communications CRM and customer-engagement platforms such as Siebel CRM, Salesforce, Amdocs, Netcracker or equivalent industry platforms.

• Strong understanding of communications service provider business processes and revenue-chain functions across consumer, business and wholesale segments.

• Excellent presentation, demonstration and facilitation skills, including the ability to engage senior executives, business stakeholders, enterprise architects and technical teams.

• Strong analytical and problem-solving skills, with the ability to handle objections, respond to competitive challenges and translate complex ideas into clear business value.

• Experience supporting RFx processes, discovery workshops, technical proposals, custom demonstrations, POCs, trials or architecture reviews.

• Ability to manage multiple account opportunities and priorities simultaneously while maintaining high-quality customer deliverables.

• Bachelor’s degree or equivalent experience; a technical degree or business degree combined with technical discipline is preferred.