Principal Risk Analyst-ServiceMac

About the role

ServiceMac is a new sub-servicing entity within the mortgage servicing industry. We aim to provide superior technology, products, and services for the mortgage and real estate industries, supported by personalized service and support. Our inclusive culture has been recognized with multiple accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.

Responsibilities

• Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness.
• Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Maintains and updates procedural manuals, job aids, and tools.
• Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity.
• Performs analyses to determine the root cause of process gaps.
• Makes sure corrective action target dates are met to ensure prompt remediation and control implementation.
• Maintains and tracks risks such as Incident Management, Operational Risk, Business Disruption, Information Security, Data Protection, Compliance Risk, and Event Management.
• Collaborates with management and personnel to optimize risk assessment and scope development.
• Consolidates results of assessments and reports to management.
• Creates Risk scorecards and other metrics.
• Proactively engages stakeholders to mitigate risk.
• Offers risk mitigation, remediation, and implements process improvement solutions to stakeholders and management.
• Sets and manages tight deadlines for key deliverables.
• Delivers fact-based findings and recommendations.
• Escalates issues identified during review and analysis to stakeholders.
• Establishes a network of subject matter experts that provide the detail and context for existing processes, and/or stakeholders that may influence others to help support or drive improvements and to mitigate risks.

Requirements

Strong knowledge of operational and regulatory risk controls, concepts, and practices.

Experience in the mortgage origination and servicing industry and a familiarity with concepts and terminology.

Proven ability to plan, organize, and effectively execute risk mitigation and process improvement initiatives.

Strong knowledge and experience in building workflows, process maps, and business requirement documents.

Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units.

Presentation and facilitation skills.

Excellent client service skills.

Excellent organizational, analytical, and documentation skills.

Attention to detail.

Excellent written and verbal communication skills.

Excellent interpersonal, relationship-building, and teamwork skills.

Self-motivated; self-starter.

Experience managing projects with complex inter-dependencies, focusing on both long-range projects and immediate tasks.

Proficient in Microsoft Word, Excel, and PowerPoint.

Qualifications

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and other great benefits like an employee stock purchase plan.