Principal Risk Analyst-ServiceMac

About the role

ServiceMac is a new sub-servicing entity within the mortgage servicing industry. We focus on delivering superior technology, products, and services to enhance security, compliance, customer satisfaction, and profitability. Our inclusive culture has earned us recognition as one of the Fortune 100 Best Companies to Work For® for eleven consecutive years.

Responsibilities

• Reviews, analyzes, and reports on risk, quality, service, and controls to improve operational efficiency and effectiveness.
• Conducts risk assessments to ensure compliance with federal and state regulatory requirements, industry standards, and operating procedures.
• Maintains and updates procedural manuals, job aides, and tools.
• Develops standard risk assessment scopes and conducts re-scoping of established reviews to ensure validity.
• Performs analyses to determine the root cause of process gaps.
• Makes sure corrective action target dates are met to ensure prompt remediation and control implementation to comply with regulatory requirements.

Requirements

• Strong knowledge of operational and regulatory risk controls, concepts, and practices.
• Experience in the mortgage origination and servicing industry and familiarity with relevant concepts and terminology.
• Proven ability to plan, organize, and execute risk mitigation and process improvement initiatives.
• Strong knowledge and experience in building workflows, process maps, and business requirement documents.
• Ability to establish and maintain effective working relationships at the senior management level across functional groups and business units.
• Presentation and facilitation skills.
• Excellent client service skills.
• Excellent organizational, analytical, and documentation skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• Excellent interpersonal, relationship-building, and teamwork skills.
• Self-motivated; self-starter.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Qualifications

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Skills

• Knowledge and skills used in the mortgage origination and servicing industry.
• Experience in building workflows, process maps, and business requirement documents.
• Ability to establish and maintain effective working relationships at the senior management level.
• Excellent presentation and facilitation skills.
• Excellent client service skills.
• Excellent organizational, analytical, and documentation skills.
• Attention to detail.
• Excellent written and verbal communication skills.
• Excellent interpersonal, relationship-building, and teamwork skills.
• Self-motivation and self-starter attitude.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it’s the right thing to do, but because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Pay

$97,700.00 - $130,300.00 Annually

Schedule

N/A