Principal, Quality Systems & Communication

What You’ll Do

• Process Ownership and Transition: Ensure smooth and quality-driven transition from design to production.
• Verify design validation and completeness of necessary documentation, including drawings, testing protocols, and specifications.
• Product Validation and Compliance: Define SiriusXM's Module Testing/Validation Specifications in line with AECQ-104 and establish clear criteria for product validation (PVPNR).
• Review and approve Supplier Change Requests (SCRs) and Engineering Change Orders (ECOs) in Arena Systems.
• Conduct PPAP reviews with all stakeholders prior to approval.
• Quality Management and Audits: Update the Manufacturing Quality Manual to incorporate missing internal and external process flows.
• Cover both process and product audits as needed during quality audits of contract manufacturers.
• Ensure adherence to defined manufacturing processes and compliance with ISO or automotive standards such as IATF 16949.
• Manage and address manufacturing issues related to abnormal factory fallouts and ABC/WABC server failures.
• Handle escalations promptly, especially when quality issues threaten OEM Module delivery and/or customer satisfaction.
• Respond to incoming questions from Tier 1s and OEMs regarding Module Quality.
• Collaboration and Communication: Interface with Supply Chain, Conditional Access, and other IT groups as necessary to address production line interruptions, Re-FA, module timer resets, etc.
• Act as the primary interface for Tier 1 radio manufacturers and OEM car manufacturers during quality issues.
• Lead discussions during quality reviews, proactively addressing concerns, and ensuring customers receive regular updates on defect resolution progress.
• Continuous Improvement and CAPA: Develop and implement CAPA strategies in collaboration with internal departments and contract manufacturers.
• Track CAPA progress and effectiveness through measurable metrics.
• Documentation and Compliance: Work closely with internal teams to standardize and document product release processes.
• Maintain all records in compliance with customer-specific and regulatory standards.
• Ensure the organization is always prepared for customer audits and third-party inspections.
• Partner with sourcing and engineering teams to evaluate new suppliers for quality compliance.
• Audit Arena System Records to ensure compliance with required documentation prior to approving a supplier or component for use in SiriusXM’s Module BOMs.

What You’ll Need

• Bachelor's Degree in Engineering, Quality Management, or a related field.
• 10+ years of proven experience in quality systems and communication, preferably in a manufacturing environment.
• Strong analytical skills and attention to detail.
• Excellent communication and leadership abilities.
• Ability to work collaboratively with cross-functional teams and suppliers.
• Self-starter mentality that thrives in cross-functional environments and consistently delivers results through influence rather than authority.
• Excellent verbal and written communication skills, including the ability to confidently present to executive audiences.
• Must have legal right to work in the U.S.