Principal - Qual/M&P/Process

About the role

Responsible for supporting quality standards, methodologies, and processes in alignment with industry best practices.

This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.

Responsibilities

• Analyzing current processes and recommending improvements to enhance efficiency and quality.
• Conducting root cause analysis and implementing corrective actions to resolve product quality issues.
• Collecting, tracking, and analyzing performance data to identify trends and areas for improvement.
• Maintaining detailed records of process changes, quality checks, and improvement initiatives.
• Facilitating process improvement projects, ensuring timely completion and adherence to budget.
• Collaborating with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.
• Supporting processes related to surveys, customer support, performance evaluation, and/or training.

Qualifications

An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs/implements innovative business strategies. Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues.

• Bachelor’s degree (BS/BA) desired.
• 7+ years of related experience.
• Certification required in some areas.

Pay

Salary range: $130,700.00 – $196,100.00 USD Annual. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Schedule

Weekly Hours: 40. Time Type: Regular. Full-time onsite, five days per week.

Location

Dallas, Texas