Principal Program Manager, Central Learning Solutions (CLS) Operations

Key job responsibilities

• Serve as the primary interface between CLS Operations and external software development teams
• Build and maintain coordination frameworks enabling seamless integration across all products in the learning technology portfolio
• Negotiate CLS priorities within external teams' OP processes to secure roadmap commitments
• Identify and resolve cross-product dependencies and integration risks before they become blockers
• Co-own strategic planning (OP1/OP2, QG)
• Facilitate cross-product prioritization, balancing needs across business lines and regions
• Produce cross-product roadmap health reporting, surfacing risks and delivery gaps to leadership
• Translate business requirements into technical specifications for engineering partners
• Establish external partnership agreements, SLAs, and escalation paths
• Define and evolve the partnership operating model, including shared backlogs, quarterly planning workshops, and escalation frameworks

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality

Benefits

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Learn more about our benefits at https://amazon.jobs/en/benefits.