Principal Program Manager, Central Learning Solutions (CLS) Operations

Description

The Principal Program Manager enables the CLS Operations delivery organization to focus on program execution by owning external technical relationships and coordination processes. This role serves as the dedicated interface with multiple external software development teams, managing the complex relationships, roadmap partnerships, and technical integrations that support our learning technology ecosystem.

• Serve as the primary interface between CLS Operations and external software development teams
• Build and maintain coordination frameworks enabling seamless integration across all products in the learning technology portfolio
• Negotiate CLS priorities within external teams' OP processes to secure roadmap commitments
• Identify and resolve cross-product dependencies and integration risks before they become blockers

Key job responsibilities

• Co-own strategic planning processes, facilitating cross-product prioritization
• Produce cross-product roadmap health reporting, surfacing risks and delivery gaps to leadership
• Translate business requirements into technical specifications for engineering partners
• Establish external partnership agreements, SLAs, and escalation paths
• Define and evolve the partnership operating model, including shared backlogs, quarterly planning workshops, and escalation frameworks

Basic Qualifications

• 7+ years of working cross functionally with tech and non-tech teams experience
• 7+ years of program or project management experience
• 7+ years of managing, analyzing, and communicating results to senior leadership experience
• Bachelor's degree
• Experience implementing repeatable processes and driving automation or standardization
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Experience delivering projects within scope, time, budget, and quality
• Experience in Amazon

Benefits

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!