Principal Product Operations Manager

This role is with a leader in the Information Technology space, focused on operational priorities that drive execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own and refine the product operating model to enhance collaboration and clarity
• Lead all levels of product planning and roadmap operations with senior leadership
• Establish mechanisms for visibility and accountability throughout product lifecycles
• Drive insights into portfolio health and operational performance metrics
• Collaborate with key teams to integrate customer feedback into product strategies
• Prepare executive reporting on product performance and operational metrics
• Identify and address inefficiencies to enhance process and execution speed

Qualifications

• 10+ years in product operations, product management, or business operations, preferably in high-growth SaaS/AI environments
• Proven experience at a principal/director level, influencing leaders and enabling cross-functional change
• Expertise in product development lifecycles and management practices
• Strong background in portfolio planning and executive-level business operations
• Exceptional analytical skills, capable of translating data into strategic insights
• Familiarity with analytics tools like Segment, Amplitude, and Jira, along with workflow automation tools
• Outstanding communication skills for diverse audiences

Pay

$180,000 – $276,000 annually

Benefits

• Equity opportunities to share in the company's success
• Up to 100% employer-paid premiums for health coverage and wellness services
• Comprehensive financial benefits including 401(k) and life insurance
• Paid Parental Leave and family-building support services
• Generous stipends for professional and personal development opportunities
• Flexible vacation policy and paid holidays for work-life balance