Principal Product Manager - Technical, External Services, AWS Customer Experience

About the role

Join AWS to shape how millions of customers interact with cloud infrastructure through intelligent agents. You'll own the product strategy for AWS's agentic user experience, transforming how customers accomplish their goals by simply stating their intent rather than decomposing complex technical requirements.

Responsibilities

• Define and own the multi-year product strategy for AWS's agentic user experience — establishing how customers work on AWS through agent delegation, autonomous operations, and intelligent workflow automation
• Drive the product vision for progressive trust and autonomy models, permission boundaries, and governance frameworks that feel simple and transparent to customers
• Champion exceptional customer experiences by partnering with UX design to ensure agent interactions are intuitive, build customer trust, and maintain a high bar for simplicity as underlying AI capabilities grow in complexity
• Own the agentic experience across multiple channels — the AWS Management Console, agent-based integrations, IDE environments, CLI, and mobile — ensuring a cohesive, frictionless experience regardless of workspace
• Partner with engineering, applied science, and UX teams to translate customer needs into concrete product requirements, iterating rapidly based on customer behavior, usability research, and feedback
• Engage directly with external AWS customers to understand their workflows, observe how they interact with agent experiences, and ensure every design decision is grounded in real customer behavior

Qualifications

• 5+ years of technical (software development, network development, IT, other related) experience
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)
• 8+ years of technical product management, program management or engineering experience
• Experience building complex software systems that have been successfully delivered to customers
• Experience influencing senior leaders/stakeholders
• Bachelor's degree in Computer Science, Engineering, or a related technical field
• Experience working with engineering teams on technically complex products
• Experience defining and delivering AI/ML-powered or agent-based product experiences

Preferred Qualifications

• Experience working with customers with a passion for delivering exceptional service, or experience in software development
• 10+ years of creating written docs for development of new products experience
• Knowledge of AWS services
• Master's degree in Computer Science, Computer Engineering, Information Science, Web Development, Human-Computer Interaction, or related fields
• Experience with agentic AI systems, LLM-based applications, or autonomous workflow orchestration
• Experience with developer tooling, cloud management interfaces, or infrastructure-as-code products
• Experience managing products used by technical customers such as engineers, developers, and DevOps professionals
• Experience with UX research methodologies — usability testing, customer journey mapping, behavioral analytics
• Experience with agent frameworks, agent protocol standards, or AI orchestration systems

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, CA, East Palo Alto - 208,300.00 - 281,800.00 USD annually
• USA, WA, Seattle - 181,100.00 - 245,000.00 USD annually