Principal Product Manager - Technical, End User Experience, Amazon WorkSpaces

As part of the AWS Applied AI Solutions organization, our vision is to provide business applications leveraging Amazon's unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions that solve enduring business challenges. We are looking for a Principal Product Manager to own End-User Experience across the Agentic WorkSpaces portfolio.

About the role

The Agentic WorkSpaces organization envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence.

This is a strategic, portfolio-level role focused on defining how people and AI agents experience, interact with, and derive value from our products. You will establish the end-user experience strategy, principles, and measurable bar across a set of products that span today's human-centered virtual desktop experiences, emerging in-product agentic assistance, and future fully agentic workloads. You will define the experience paradigms for agentic WorkSpaces across the full spectrum of use cases: human workloads, in-app agents that assist people in completing work, and headless or autonomous agentic workloads that operate on behalf of users or businesses.

You will ensure that agentic interfaces are cohesive across the portfolio, that product teams are building from a common set of tenets and guidelines, and that the human experience becomes richer and simpler as AI capabilities expand rather than more fragmented or complex.

Responsibilities

• Develop a deep understanding of end-user personas, their work patterns, and the industry contexts in which they operate.
• Clarify how the needs of different roles (e.g., call center agent, engineer, financial advisor, contractor) differ and how autonomous AI agents introduce new experience requirements.
• Identify patterns that cut across personas and industries, distinguish them from unique requirements, and translate insights into product direction.
• Partner with engineering, design, product, go-to-market, and product marketing teams to shape roadmaps and influence product decisions.
• Ensure end-user experience is treated as a strategic differentiator across the organization.
• Own KPIs that define a world-class end-user experience, including usability, adoption, productivity, agent effectiveness, user trust, task completion, and business value.
• Identify gaps in product experience, raise the bar across teams, and drive changes to close those gaps.

Qualifications

• 7+ years of experience working as a Technical Product Manager.
• 5+ years of technical experience (software development, network development, IT, or related fields).
• Experience delivering large-scale SaaS, PaaS, or IaaS products with responsibility for the full product lifecycle, from concept through go-to-market.

Preferred Qualifications

• Experience working directly with engineering teams.
• Experience in project or program management.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, basic life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP) and mental health support.
• Medical advice line and flexible spending accounts.
• Adoption and surrogacy reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Pay

Base salary range: $181,100 - $245,000 USD annually (USA, WA, Seattle). Package includes sign-on payments and restricted stock units (RSUs). Final compensation determined by experience, qualifications, and location.

About the team

AWS values diverse experiences and encourages candidates from non-traditional career paths to apply. We foster a culture of inclusion through employee-led affinity groups and ongoing learning experiences. Mentorship and career growth opportunities are available to help you develop into a well-rounded professional.

Work-life balance is a priority, with flexible work hours and arrangements as part of our culture.