Principal Product Manager – Tech, Customer Purchase Journey

Why Here? Amazon’s Customer Purchase Journey team forms the backbone of multiple commerce experiences like Classic Retail, Amazon Now, Alexa Shopping, Grocery, Amazon Business, and Prime Air. The team owns the CX and services that power the discovery and selection of products, services, and delivery options tailored to the customer’s unique location. This enables customers to build their Cart, Checkout, review their order via Thank You Page, and ensure timely post order processing and refunds processing. What Will You Do? As a Principal Product Manager – Tech, Customer Purchase Journey at Amazon, you will steer the end-to-end vision across product areas using working backwards processes and supporting A/B experimentation mechanisms. You will define and improve metrics to gain insight into the customer experience and track progress towards goals. Additionally, you will partner with teams like Delivery Experience, Prime, Fulfillment, Offers, Search, Ads, and Customer Service to deliver on your roadmap while influencing tech partners to align architectural decisions with customer needs.