Principal Product Manager - Strategic Accounts
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Principal Product Manager - Strategic Accounts serves as the bridge between customers, product strategy, and market innovation. This role serves as the main product partner working directly with enterprise clients to uncover needs, co-create solutions, influence product direction, and drive adoption. The position combines product management, customer partnership, technical consulting, and change management to deliver measurable business outcomes, while balancing client priorities with scalable product strategy.
Responsibilities
- Product Strategy & Roadmap Leadership: Contribute to product strategy, prioritization, roadmap planning, and outcome measurement while representing customer and market perspectives.
- Customer Engagement & Relationship Management: Build trusted relationships with executive, operational, and technical stakeholders and serve as a strategic product partner.
- Needs Discovery & Voice of Customer: Identify underlying customer problems, synthesize insights, and translate findings into actionable product requirements.
- Co-Creation & Innovation: Partner with customers to design new solutions and evaluate opportunities for scalable, marketable product capabilities.
- Product and Engineering Collaboration: Work with engineering teams to validate feasibility, refine requirements, and align delivery with customer expectations.
- Change Management & Adoption: Develop stakeholder alignment plans, manage organizational change, and ensure successful adoption of new capabilities.
- Outcome Measurement & Continuous Improvement: Track customer outcomes, measure solution impact, and feed insights back into product strategy.
- All other duties as assigned.