Principal Product Manager, Services Segmentation

Responsibilities

• Rapidly transform and mature our support strategy to deliver resolution
• Innovate and experiment to deliver consistent, amazing end to end experiences for Services customers as they utilize our products
• Establish service design frameworks that enable complex resolution at scale
• Continually optimize and adapt operations to maximize customer experience

Qualifications

• Proven leader with experience in a services based industry or SaaS organization, with 5+ years in a leadership role driving business results through improved customer experiences in Customer Success, Product Management, Product Marketing or similar functions.
• Undergraduate degree in a business, technical, or science discipline; MBA or advanced degree preferred; Equivalent work experience considered.
• Proven experience in service experience strategy, customer experience design, or related field with a focus on service delivery.
• Proven ability to design and implement service experience strategies that improve customer retention and drive revenue growth.
• Strong understanding of customer journey mapping, service blueprints, market research techniques and methodologies, and service design principles.
• Experience applying the Jobs to be Done framework to deliver customer benefits and accomplish desired outcomes.
• Strong cross functional leadership: ability to inspire an organization to deliver and champion customer experiences that drive retention and growth.
• Customer service & support expertise: demonstrated strength managing or working with customer support organizations and operations.
• Excellent analytical skills with the ability to ask the right questions and translate data into actionable insights.
• Excellent communication, presentation, and collaboration skills.
• Familiarity with payments, bill pay or financial management products is an advantage.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits).

The expected base pay range for this position is: $243,000 to $328,500