Principal Product Manager, Reporting
About the role
The Reporting team at Gusto is seeking a high-autonomy, entrepreneurial Product Manager to drive the development of AI-native reporting capabilities for small business owners. This role involves setting the strategic direction for Reporting, defining the vision, shipping customer-facing value, partnering with other product teams, driving data infrastructure, and setting up and tracking the right metrics.
Responsibilities
- Drive the strategy and roadmap end-to-end, collaborating with engineering, design, and data teams.
- Define the vision for traditional reports and AI-driven answers, ensuring alignment with Gusto's broader AI transformation.
- Ship customer-facing improvements regularly, focusing on both immediate fixes and long-term enhancements.
- Work closely with app teams like Pay and Benefits to ensure seamless integration and delivery of reporting capabilities.
- Bring rigor and clear prioritization to data migration efforts, translating back-end progress into customer-facing capabilities.
- Set up and track key metrics for reporting quality and customer satisfaction, using data to drive continuous improvement.
- Collaborate effectively with engineering, design, and data partners to build a high-performing team and ensure smooth project execution.
Requirements
- Customer obsession: Understanding how small businesses use data to make decisions and staying close to customers through various feedback loops.
- Real AI fluency: Using AI tools in daily work, understanding AI-native reporting, and having experience with AI-powered product features.
- Bias toward shipping: Setting clear milestones, moving fast on near-term customer improvements, and sequencing work to deliver meaningful customer value.
- Technical fluency in data: Comfortable discussing data infrastructure, pipelines, data models, APIs, and trade-offs between migration approaches.
- Cross-functional partnership: Treating partner product teams as customers and giving them a clear path forward.
- Clear, direct communication: Telling a compelling story about complex systems, giving honest progress updates, and escalating issues when necessary.
- Strategic clarity: Holding the near-term and long-term at the same time, building a multi-year vision, and sequencing work to deliver meaningful customer value.
Qualifications
- 8+ years of hands-on product management experience, with at least some of that time spent on data products, analytics tools, reporting platforms, or infrastructure products.
- Demonstrated track record of shipping customer-facing improvements at pace, with a focus on things customers notice and use.
- Experience with AI-powered product features or data experiences, including building, scoping, evaluating, or working closely on them.
- Strong cross-functional collaboration skills with engineering, design, and data partners.
- Experience balancing back-end platform maturity and front-end customer experience in environments where both are critical.
Skills
- Customer obsession
- Real AI fluency
- Bias toward shipping
- Technical fluency in data
- Cross-functional partnership
- Clear, direct communication
- Strategic clarity
Benefits
Competitive base pay, benefits, and equity (RSUs) are provided to all full-time employees at Gusto. Offer amounts are determined by role, level, and location. Gusto offers a strong mission-driven culture and supports the growth of small business owners.
Pay
The cash compensation amount for this role is targeted at $180,000 to $224,000/yr in Denver & most major metro locations, and $210,000 to $263,000/yr for San Francisco, New York, & Seattle. Final offer amounts are determined by multiple factors including candidate location, experience, and expertise and may vary from the amounts listed above.
Schedule
Employees who are based in Gusto's physical office spaces in Denver, San Francisco, and New York City are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role).