Principal Product Manager, Partner Platform
Job Summary
We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners. This role will be the authoritative voice for partners inside the DigiCert one platform to translate the commercial, operational, and technical needs of each partner type into durable platform capabilities and ensure that every platform component is built with partner requirements fully understood and correctly prioritized.
What You Will Do
Own the collective partner vision for Platform, including strategy, planning, and execution - and share accountability for the outcome
Serve as externally facing subject matter expert with partners audiences to gain deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, advisory counsels
Works closely with Finance to develop Pricing and Packaging strategies
Works closely with Marketing to develop GTM strategy, messaging, positioning and supporting artifacts
Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting and alerting; serve as subject matter expert for Partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation
Leads the decomposition of strategic objectives into phased operational and tactical goals and measures that translates into platform implications (e.g. APIs, metering, lifecycle management, reporting, portal), and work with the teams in each of these areas establish requirements, align on priorities, and choreograph delivery
Responsible and accountable for the technical vision, strategy, planning and execution - and shares accountability for the outcome
Work across all platform teams (e.g. Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution
Responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications
Owns the technical definition, prioritization and hygiene of product backlog(s) throughout the concept through delivery process
Owns the execution and outcome by partnering closely with immediate platform core team (Engineering, Architecture & UX) as well solutions core teams to represent business objectives along with supporting requirements to realize value, and to problem solve obstacles to delivery
What You Will Have
10 + years of experience in a technical or product role
Proven experience and depth of understanding of Partner business models and the technical challenges and solutions required
Credential or degree in business or engineering/computer science
Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions
Mastery of balanced decision making and decision follow-through – including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution
Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance
Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work
Proficient decision making and decision follow-through – including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results to success criteria
Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously
Able to foster credibility amongst peers, to find common ground and solve problems for the good of all, represent their own interests yet be fair to other groups, can solve problems with with a minimum of disruption/escalation