Principal Product Manager, Partner Platform

About the role

We are seeking a Principal Platform Product Manager to own the product strategy, requirements, and platform implications for DigiCert partners (including Managed Service Providers, Global System Integrators, Independent Software Vendors, and Value-Added Resellers). This role will be the authoritative voice for partners inside the DigiCert ONE platform to translate the commercial, operational, and technical needs of each partner type into durable platform capabilities. The position ensures that every platform component is built with partner requirements fully understood and correctly prioritized.

DigiCert’s growth strategy is meaningfully partner-dependent. MSPs, GSIs, ISVs, and VARs are not just distribution channels—they are integration surfaces, deployment patterns, and co-innovation opportunities that place distinct and sometimes competing demands on the DigiCert® ONE platform. This role exists to close the gap by building and maintaining a deep, authoritative understanding of each partner segment’s operational model, integration patterns, and platform requirements, translating that understanding into actionable requirements for all teams at DigiCert.

This is a principal-level individual contributor role requiring strategic autonomy, strong cross-functional influence and diplomacy, and the ability to articulate partner platform strategy to external and internal stakeholders at all levels, from C-level to individual contributor. This role has a seat on the Platform Product Management team.

Responsibilities

Outbound

• Own the collective partner vision for Platform, including strategy, planning, and execution—and share accountability for the outcome.
• Serve as an externally facing subject matter expert with partner audiences to gain a deep understanding of their needs, represent strategy and roadmap, solicit participation in proof of concepts, beta releases, and advisory councils.
• Serve as a thought leader for partner requirements at DigiCert: meet with analysts to discuss market dynamics and competitive positioning, publish articles/white papers, and post relevant content to engage with the external stakeholder community.
• Work closely with Finance to develop pricing and packaging strategies.
• Work closely with Marketing to develop go-to-market (GTM) strategy, messaging, positioning, and supporting artifacts.

Inbound

• Own and understand partner-specific platform requirements such as multi-tenancy, support for hierarchical organizations, automated provisioning/deprovisioning, delegated administration, support for partner-specific entitlement and billing models, reporting, and alerting. Serve as the subject matter expert for partner requirements across functions to drive collaboration and achieve alignment on objectives, requirements, dependencies, design, and implementation.
• Lead the decomposition of strategic objectives into phased operational and tactical goals and measures that translate into platform implications (e.g., APIs, metering, lifecycle management, reporting, portal). Work with teams in each of these areas to establish requirements, align on priorities, and choreograph delivery.
• Lead discussions to set business priorities that feed into the planning and execution of the Partner Platform in close collaboration with other product teams and functions to ensure alignment with the needs of the business.
• Be responsible and accountable for the technical vision, strategy, planning, and execution—and share accountability for the outcome.
• Work across all platform teams (e.g., Access Control, API, Common Services, Customer Experience) on roadmap planning cycles, backlog discovery and prioritization, pre-development design and alignment, and operational execution.
• Be responsible and accountable for partner-specific acceptance and success criteria of every platform release with partner implications.
• Lead buy/build assessments for platform components where appropriate, along with vendor assessment and proposal.
• Own the technical definition, prioritization, and hygiene of product backlog(s) throughout the concept-to-delivery process.
• Own execution and outcome by partnering closely with the immediate platform core team (Engineering, Architecture & UX) as well as solutions core teams to represent business objectives along with supporting requirements to realize value and problem-solve obstacles to delivery.

Requirements

• 10+ years of experience in a technical or product role.
• Proven experience and depth of understanding of partner business models and the technical challenges and solutions required.
• Credential or degree in business or engineering/computer science.

Skills

• Proven aptitude for cross-functional diplomacy leading complex initiatives with portfolio-wide implications and impact across all organizational functions.
• Demonstrated ability to lead solutioning to deconstruct technical challenges to meet stakeholder requirements and platform objectives.
• Mastery of balanced decision-making and decision follow-through—including problem definition, alternative definition and selection, trade-off analysis, success criteria definition, and overall execution.
• Able to earn credibility as the internally recognized specialist on complex platform technical and business matters. Uses judgment within broadly defined policies and practices and solves most problems without assistance.
• Experience and demonstrated dedication managing and meeting the expectations and requirements of internal and external customers; seeking first-hand customer information and using it to inform feature definition and development; bringing a cohesive perspective of the customers to their work.
• Proficient decision-making and decision follow-through—including defining a problem, identifying different alternatives, selecting and implementing the best alternative, and evaluating results against success criteria.
• Highly detail-oriented and able to manage many tasks for multiple requesters simultaneously.
• Ability to foster credibility among peers, find common ground, and solve problems for the good of all; represent their own interests yet be fair to other groups; solve problems with minimal disruption/escalation.

Nice to have

• Platform Product Management Experience.
• MBA or Advanced Technical degree/credentials.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage.
• Retirement savings programs with company matching (401(k) or RRSP).
• Generous paid time off, including holidays and vacation.
• Paid parental leave and family support benefits.
• Life and disability coverage.
• Flexible spending and health savings options (where applicable).
• Health and wellness support, including gym reimbursement and wellness programs.
• Employee Assistance Program with 24/7 confidential support for employees and families.
• Education assistance and professional development opportunities.
• Access to LinkedIn Learning and continuous learning resources.
• Employee referral bonus program and additional company perks and discounts.
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and outstanding contributions.
• Business travel insurance and global employee support programs.

Pay

Base Salary: $160,000 USD - $200,000 USD. Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives. This role may also be eligible for benefits, which will be discussed during the hiring process.