Principal Product Manager, M365 Core

Responsibilities

• Work with core M365 platform engineering teams to deliver a secure, continuously available, durable, performant, and hyperscale storage platform operated cost-effectively — enabling best-in-class experiences for M365 product customers and Copilot-era AI workloads.
• Define and drive the platform's evolution to support agentic and AI growth: identifying where current architecture creates retrieval latency, freshness, or capacity constraints for Copilot, Agent 365, and Microsoft Graph — and owning the roadmap to close those gaps ahead of demand.
• Craft a compelling product vision and multi-year strategy for M365 Fleet Infrastructure. Use AI-informed analysis, platform telemetry, and partner signals to rally engineering and leadership around a coherent direction.
• Take end-to-end ownership of key business scenarios — from problem definition and investment framing through technical solution design, partner adoption strategy, and measurable outcomes. Drive clarity in ambiguous spaces and alignment across team and leadership.
• Integrate AI-informed analysis into strategic feature prioritization and investment decisions, with roadmap alignment tied directly to organizational and AI growth objectives.
• Define Key Performance Indicators (KPIs), Quality of Service (QoS) targets, and Service Level Agreements (SLA) metrics for platform areas owned. Track and report progress against them with rigor; use data to drive continuous strategy refinement.
• Enable the Microsoft 365 division to build and run services that power AI and Copilot capabilities by ensuring the M365 core platform meets the performance, reliability, and feature requirements of a diverse and growing customer set.
• Modernize and improve resource utilization efficiency of M365 core platform services, leveraging Azure primitives to evolve the platform while managing continuity and blast radius.
• Drive cross-group collaboration across M365 to align on priorities and deliver outcomes that depend on partner divisions.
• Communicate platform strategy and investment rationale to senior decision-makers — Chief Vice President and Executive Vice President level — in a clear, compelling, and business-outcome-oriented way.

Qualifications

• Bachelor's Degree AND 8+ years experience in product/service/program management or software developmentOR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check.