Principal Product Manager, Developer Advocacy

Job Summary

The Principal Product Manager is a senior product leadership role accountable for driving multi-vertical platform strategy at One Call and translating it into measurable enterprise value. This role owns a portfolio that spans multiple lines of business (e.g., Physical Therapy, Diagnostics, Home Health) and unifies them under a cohesive vision for critical customer and operational journeys.

Essential Duties & Responsibilities

• Develop and communicate a compelling product vision and strategy aligned with business goals, customer needs and quantified impacts with little guidance and direction from VP of Product.
• Understand Customer Needs: Conducts user research, analyze data, and gather feedback to identify pain points and opportunities across tools, processes, and experiences; collaborates with key customers to identify emerging needs.
• Prioritize Features and Roadmap: Create and maintain product roadmaps that balance customer value, technical feasibility, and business impact; partner with other Product Managers to offer subject matter expertise to inform their roadmaps.
• Write Clear Requirements: Translate business and user needs into detailed product requirements, user stories, and acceptance criteria for engineering teams.
• Collaborate Cross-Functionally: Partner with engineering, design, marketing, sales, and support to ensure successful product development and launch.
• Delivery & Communications: Own the delivery of the features / initiative on the roadmap, escalating issues and blockers that arise during development, driving updates and expectations management with stakeholders and participating / leading the ceremonies as part of our product development life cycle.
• Monitor Performance Metrics: Track impact / ROI by defining KPIs to evaluate product success and inform future decisions.
• Partner on Go-to-Market Strategy: Work with marketing and sales to develop launch plans that resonate with target users and drive adoption.
• Manage Product Lifecycle: Oversee products from ideation through development, launch, growth, and eventual sunset if needed.
• Champion the User Experience: Advocate for intuitive, delightful, and accessible product experiences by partnering with user experience, conducting user research & surveys and driving rapid prototyping feedback sessions with the people using your products.
• Adapt and Iterate: Continuously refine products based on feedback, performance data, and market trends to stay competitive.
• Leadership: You may also lead or partner with other Product Managers if the scope of the role and/or product area warrant it.

Essential Knowledge, Skills & Abilities

• Strong understanding of product development methodologies (Agile, Scrum, Lean).
• Excellent communication and storytelling skills, both written and verbal.
• Ability to synthesize customer insights, market data, and business goals into actionable product strategies.
• Strong prioritization and decision-making skills in fast-paced environments.
• Able to collaborate effectively with technical and non-technical stakeholders.
• Experience with tools like Jira, Confluence, Figma, and analytics platforms.
• Demonstrated ability to use data to inform decisions and measure outcomes.
• Passion for solving customer problems and delivering high-impact solutions.
• Commitment to diversity, equity, inclusion, and belonging.
• Ability to work independently and as part of a team.

Physical/Mental Demands & Work Environment

This position will be performed in the colleague’s home. Work-from-home requirements include the colleague’s ability to set up computer equipment within their home office. This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet. The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that have a speed or productivity requirement. The colleague must be able to manage moderate to significant mental stress as a result of, but not limited to, a dynamic and heavy workload.