Principal Product Manager - Commercial Platforms

About the role

The Principal Product Manager – Commercial Platforms leads the strategy, performance, and evolution of key business capabilities supporting customer engagement, commercial operations, and revenue-generating business processes. This includes technology capabilities such as Customer Relationship Management (CRM), Configure-Price-Quote (CPQ), Customer Service, B2B Commerce, Order Management, Customer Portals, and related Quote-to-Cash and Order-to-Cash capabilities.

Responsibilities

• Own the end-to-end product for Commercial Platform capabilities, including defining vision, roadmap, priorities, and business outcomes aligned to enterprise strategy.
• Partner with business leaders to translate commercial objectives, customer experience goals, and operational needs into technology-enabled capabilities and product roadmaps.
• Drive prioritization and trade-off decisions across competing initiatives to ensure alignment with enterprise goals, customer needs, and value delivery.
• Ensure commercial platforms and customer-facing processes operate as cohesive, integrated solutions across Sales, Customer Service, Marketing, Finance, Supply Chain, and Manufacturing functions.
• Collaborate with IT, engineering, architecture, and delivery teams to deliver scalable, sustainable solutions.
• Monitor performance of Commercial Platform capabilities and drive measurable improvements in customer experience, sales effectiveness, operational efficiency, data visibility, and decision-making.
• Coordinate across business domains to maintain end-to-end process integrity throughout Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Cash, and Order-to-Cash business processes.
• Support major transformation initiatives, including ERP implementations, CRM transformations, commerce platform modernization efforts, and customer experience initiatives, ensuring alignment to business objectives.
• Define and manage product backlogs, enhancements, release priorities, and capability roadmaps based on business value and organizational priorities.
• Communicate product health, roadmap progress, risks, dependencies, and value realization outcomes to business and IT leadership.
• Drive continuous improvement by identifying opportunities for automation, optimization, process standardization, and digital enablement across Commercial Platforms.

Requirements

• Bachelor’s degree in Business, Information Systems, Engineering, Marketing, Supply Chain, Finance, or related field required, or a combination of education and relevant work experience. Advanced degree preferred.
• 10+ years of progressive experience in product management, enterprise applications, commercial operations, customer experience platforms, or business transformation roles.
• Experience supporting or leading Salesforce CRM, Oracle CPQ, Oracle Commerce, Customer Service platforms, Fusion ERP, or related enterprise platform initiatives.
• Experience supporting large-scale digital transformation, enterprise modernization, or platform implementation programs preferred.

Qualifications

• Strong stakeholder engagement and collaboration skills across business and IT teams.
• Strong understanding of commercial business processes including Lead-to-Opportunity, Opportunity-to-Quote, Quote-to-Cash, Order-to-Cash, Customer Service, and Customer Experience processes.
• Ability to think end-to-end across business domains and understand cross-functional impacts of decisions.
• Experience supporting or leading large-scale ERP, CRM, CPQ, Commerce, Customer Service, or digital transformation initiatives.
• Experience working with enterprise SaaS platforms, with the ability to evaluate configuration versus customization trade-offs.
• Proven ability to prioritize work, make trade-offs, and drive decisions in complex environments.
• Ability to translate business strategy into scalable technology-enabled capabilities and solutions.
• Ability to operate effectively in a dynamic environment, balancing strategic thinking with execution.
• Strong analytical and problem-solving skills with a focus on delivering measurable business outcomes.
• Strong understanding of customer experience principles and the role technology plays in driving customer satisfaction, loyalty, and revenue growth.
• Ability to define and measure success through business, operational, customer, and adoption metrics.
• Excellent communication skills with the ability to convey complex concepts to technical and non-technical audiences.
• Demonstrated ability to lead through ambiguity and drive alignment across diverse stakeholders.

Benefits

At Hunter Industries, you'll enjoy an amazing corporate culture, a beautiful 20-acre park-like campus with walking trails, an on-site wellness center, and FUN company events! Plus, we offer career development opportunities, profit sharing bonuses, and a competitive salary range of $140,000 - $165,000. We are committed to equal opportunity employment and provide a supportive environment for all employees.

Schedule

This role follows a hybrid schedule, with employees working onsite at our San Marcos campus three days per week, with Wednesdays being a required in-office day. Candidates must reside in the San Diego area or be willing to relocate.