Principal Product Manager

About the role

We are looking for a Principal Product Manager, Cloud Reliability and Cloud Operations to join our team. This is a hybrid role based in San Jose, CA, reporting to the Director, Product Management in the Product Management department.

Responsibilities

• Implement the ZIA/ZPA RAS roadmap by defining problem statements, collecting requirements, and managing critical programs across the cloud lifecycle
• Lead pre- and post-sales customer engagements regarding cloud resilience, building trust through transparent roadmap discussions and RCA reviews
• Monitor ongoing cloud incidents and escalations to identify recurring themes and direct cross-functional teams on comprehensive improvement plans
• Serve as the primary subject matter expert for field teams, providing technical education and support for all RAS-related inquiries
• Collaborate with cloud architects and software engineers to ensure the platform balances rapid growth with extreme stability

Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 12+ years of industry experience in Cloud Engineering, SRE, DevOps, or Technical Product Management, or a Bachelor’s degree in a technical field
• Deep technical expertise in network security and protocols including proxies, firewalls, TLS, PKI, and HTTP/S
• Proven experience with cloud-native services at hyper-scalers or major SaaS providers
• Comprehensive understanding of cloud architecture and resilience patterns such as clustering, cascading failure prevention, and observability principles

Qualifications

• Expertise in translating complex customer needs into actionable product requirements alongside strong data analytics skills to define hypotheses and analyze large datasets
• Direct hands-on experience with Zscaler products including ZIA, ZPA, or ZDX

Skills

• Leveraging AI/ML technologies, predictive analytics, or AIOps frameworks to automate cloud incident detection, proactive root-cause analysis, and infrastructure reliability improvements

Benefits

• Variety of health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retailment options
• Education reimbursement
• In-office perks, and more!