Principal Product Manager

About the role

The Product Manager will lead the development and management of break-fix automation for the orchestration engine running live in production at NVIDIA Cloud. This role involves managing multiple vendors, technologies, and cloud service providers (CSPs).

Responsibilities

• Take full responsibility for the strategic direction and roadmap of the break-fix automation system.
• Define automation confidence thresholds, blocking issue criteria, and human-in-the-loop intervention points.
• Build the operator UX for repair queues, workflow transparency, and audit trails.
• Drive the integration between failure attribution and automated repair actions.
• Define repair Service Level Objectives (SLOs) and own the metrics framework.
• Collaborate with NCP operators, SRE teams, and hardware vendor partners to integrate return merchandise authorization (RMA) processes and optimize repair workflows at scale.

Requirements

• 15+ years of product management experience in infrastructure, platform, or MLOps areas, or equivalent background.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
• Demonstrated expertise with distributed systems, workflow orchestration, and the safety trade-offs inherent in automation.
• Track record owning products with real-world operational consequences.
• Strong operator UX instincts and ability to translate complex system state into actionable workflows.
• Ability to build alignment across engineering, SRE, and external vendor partner teams.

Qualifications

• Hands-on experience with GPU infrastructure, datacenter operations, or AI factory environments.
• Experience with RMA logistics, vendor SLA oversight, and hardware repair processes on a large scale.
• Background in reliability engineering, SLO build, or chaos/fault-injection testing.
• Prior experience at a cloud service provider or hyperscaler infrastructure team.
• Experience building agent-based AI workflow software.

Skills

• Strategic thinking and product management skills.
• Experience with distributed systems and workflow orchestration.
• Strong understanding of automation and its safety implications.
• Excellent communication and collaboration skills.
• Ability to work effectively with cross-functional teams.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Equity compensation for selected candidates.

Pay

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is $240,000 - $379,500.

Schedule

This is a full-time position.

Contact

To apply, please visit www.nvidiabenefits.com. Applications are accepted until July 15, 2026.