Principal Product Manager

About the role

As the Principal Product Manager, you will be a key leader on the product team, owning major platform domains, driving strategic vision, and enabling the company to scale from early-stage to high-growth enterprise adoption. You will work closely with senior leadership, customers, engineering, design, deployment, and go-to-market teams to define and execute on product strategies that differentiate our AI agent platform in the market and deliver measurable business value.

Responsibilities

• Define the long-range product vision and roadmap for a significant platform pillar of our AI agent offering — guiding ideas from concept through market launch, adoption, iteration, and scale.
• Engage and partner with strategic enterprise customers (including Fortune 500 and high-growth startups) to deeply understand their needs, influence product direction, and secure product/market fit in regulated industries.
• Translate high-level strategy into clear, compelling product requirements and success metrics; work across engineering, design, deployment, and go-to-market to deliver robust, scalable, and enterprise-grade solutions.
• Establish key performance indicators (KPIs) and rigorous measurement frameworks for agent performance, business impact (ROI), compliance, and trust; drive continuous improvement through data-driven insights.
• Serve as the product champion, influencing cross-functional teams and senior stakeholders; articulate trade-offs, ensure alignment, manage dependencies, and escalate appropriately to remove obstacles.
• Mentor and coach other product managers, share best practices, and help build a high-performing product organization as we scale.

Requirements

• 8+ years of product management experience (or equivalent), with a minimum of 5 years as a PM in enterprise SaaS, AI/ML, or deeply technical domains.
• Proven track record of shipping complex, enterprise-grade, data-driven or AI-driven products (ideally in regulated industries such as insurance, healthcare, or finance).
• Strong technical acumen — you can engage confidently with engineers and architects about APIs, data models, system architecture, integrations, security and compliance requirements.
• Demonstrated ability to think strategically, communicate clearly, and influence senior leaders and stakeholders across functions.
• Comfortable working in fast-paced, high-growth, ambiguous environments and driving clarity, prioritization, and execution.
• Bachelor’s degree in Computer Science, Engineering, Math or related technical field (or equivalent professional experience).

Even better if you have

• Experience with AI/ML platforms, contact center systems, or enterprise integrations at scale.
• Experience with Voice AI
• Prior involvement in a startup or early-stage company that grew rapidly, helping define product direction and scale.
• Familiarity with working in regulated industries (insurance, healthcare, finance) and creating products with trust, transparency, oversight and compliance baked in.
• Master’s degree or additional advanced study in a technical domain (optional, but a plus).

Qualifications

• Experience with AI/ML platforms, contact center systems, or enterprise integrations at scale.
• Experience with Voice AI
• Prior involvement in a startup or early-stage company that grew rapidly, helping define product direction and scale.
• Familiarity with working in regulated industries (insurance, healthcare, finance) and creating products with trust, transparency, oversight and compliance baked in.
• Master’s degree or additional advanced study in a technical domain (optional, but a plus).

Skills

• Experience with AI/ML platforms, contact center systems, or enterprise integrations at scale.
• Experience with Voice AI
• Prior involvement in a startup or early-stage company that grew rapidly, helping define product direction and scale.
• Familiarity with working in regulated industries (insurance, healthcare, finance) and creating products with trust, transparency, oversight and compliance baked in.
• Master’s degree or additional advanced study in a technical domain (optional, but a plus).

Benefits

• Competitive salary with equity options
• Flexible PTO
• 401(k) plan
• Comprehensive health, dental, and vision insurance coverage
• Collaborative and innovative company culture