Principal Product Manager, Agent-First

Location: Remote - US based candidates only, no visa sponsorship available

About the role

This role will shape product priorities that connect customer needs, business goals, and practical execution. You will partner with engineering, design, analytics, and go-to-market teams to define opportunities, prioritize work, and deliver measurable product outcomes. The position offers the opportunity to influence roadmap direction while improving customer experience and business performance within a Media environment.

Responsibilities

• Lead the end-to-end customer-facing AI experience, defining and iterating core product flows
• Establish trust in AI products through clear communication of intent and reliable performance
• Identify and track key performance metrics that drive user engagement and product effectiveness
• Collaborate with cross-functional teams to ensure seamless integration of platform capabilities across products
• Define and enforce high standards for AI user experiences, ensuring effectiveness and brand alignment
• Incorporate AI into all stages of product development to enhance team efficiency and innovation
• Regularly engage with small business owners to gather insights and inform product strategy
• Effectively communicate ideas and progress to diverse stakeholders, including executives and engineering teams

Qualifications

• 8+ years in product management, with hands-on experience taking a product from concept to scale
• SaaS experience is mandatory; direct experience with SMBs is highly preferred
• Fluency in AI technologies, specifically LLMs, with practical experience in production
• Demonstrated experience building agentic systems, rather than adding AI features to existing products
• Strong understanding of AI UX principles, knowing when AI should be overt or subtle
• Metrics-driven mindset that balances quantitative outputs with qualitative insights about user experiences
• Customer-focused on small business owners, appreciating their unique challenges and expertise
• Action-oriented, favoring iterative development over lengthy planning cycles

Pay

$159,500 – $191,400 annually

Benefits

• Flexible hybrid work model allowing for both remote and in-office collaboration
• Access to health and welfare benefits, including paid leave
• Opportunity to work in a high-trust environment with executive sponsors backing innovative projects