Principal Product Application Engineer - PCIe

Key Responsibilities

• Serve as the primary technical resource for customers during pre-sales evaluation and post-sales deployment of Aries PCIe retimers
• Deliver technical presentations, product training, and demonstrations to customer engineering teams
• Build trusted advisor relationships with key accounts and drive product adoption
• Lead root cause analysis and debugging of complex PCIe signal integrity and protocol issues in customer systems
• Support customer lab bring-up, characterization, and validation activities
• Develop and execute test plans to reproduce and resolve customer-reported issues
• Create application notes, reference designs, and best practices guides for PCIe system implementation
• Contribute to product documentation including datasheets and user guides
• Cross-functional Collaboration
• Partner with product management and engineering to translate customer feedback into product requirements
• Support sales teams with technical expertise during customer engagements
• Represent the voice of the customer in internal roadmap and feature discussions

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, or related field
• 8+ years of experience in applications engineering, technical support, or system engineering roles
• Strong understanding of PCIe architecture, protocol, and electrical specifications (Gen4/Gen5/Gen6)
• Hands-on experience with lab equipment including oscilloscopes, protocol analyzers, and BERT tools
• Experience debugging high-speed serial interfaces at both the physical and protocol layers
• Excellent written and verbal communication skills with ability to explain complex technical concepts
• Develop and modify firmware using C to implement features, optimize performance, and resolve technical issues
• Travel to customer sites worldwide to provide on-site technical support, conduct system integration, and drive issue resolution

Preferred Qualifications

• Experience with PCIe retimers, redrivers, or similar connectivity components
• Familiarity with server, storage, or GPU system architectures
• Background in signal integrity analysis and simulation tools
• Scripting proficiency (Python, TCL) for test automation and data analysis
• Prior experience working directly with hyperscale or enterprise data center customers
• Track record of creating high-quality technical documentation and application notes