Principal PMT, Seller Reviews
About the role
We are seeking a Principal Product Manager – Technical to define and execute the long-term north star vision for Amazon's seller reviews experience. The online shopping experience is being reshaped by AI-powered innovations at an accelerated pace, and we anticipate that our seller reviews experience requires a fundamental redesign to meet customer needs both near-term and into the future.
Key job responsibilities
- Define and own the long-term product vision and multi-year strategy for seller reviews, working backwards from customer trust and convenience motivations to determine how seller reputation information should be reinvented for the future
- Lead end-to-end product development — from foundational customer research and concept validation through experimentation, launch, optimization, and scaling
- Drive innovation in AI-powered review experiences, including generative AI summaries, personalized trust signals, and intelligent surfacing of seller performance information throughout the shopping journey
- Own the technical architecture strategy for the reviews platform, evaluating technology alternatives, driving build-vs-leverage decisions, and partnering closely with Principal Engineers and engineering leadership
- Partner with science teams to develop new models and signals that optimize how seller trust information is derived, presented, and personalized based on customer shopping intent
- Drive cross-organizational alignment at the senior leadership level across multiple partner teams (e.g., search, product detail page, product reviews) to execute an integrated roadmap
- Define success metrics and own executive review mechanisms (MBRs/QBRs) that measure progress against customer trust, purchase confidence, and seller engagement goals
- Author strategic narratives (PR/FAQs, vision documents, investment proposals) that articulate the product direction to executive audiences
- Mentor and develop junior product managers within the team
About the team
The Trusted Order & Remediation Experience (TORX) organization's mission is to make Amazon the world's most trusted store — regardless of who fulfills the order. We own seller-facing trust signals (seller reviews, seller detail pages, performance indicators), post-order remediation (A-to-Z claims, insurance), seller-powered customer service (Buyer Seller Messaging platform), and the enforcement and quality frameworks that drive seller performance. This role will own the reinvention of seller reviews — the primary mechanism through which customers evaluate third-party seller trustworthiness — defining the north star vision for how seller reputation is surfaced across the shopping journey in an AI-first future.
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
Preferred Qualifications
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement