Principal Platform Software Engineer

Responsibilities

• Lead cross-team evolution of middleware patterns or runtimes to standardize interoperability at scale.
• Define and enforce versioning, deprecation, and rollout strategies that minimize downstream breaks.
• Implement Oracle Integration Cloud (OIC Gen3) integrations.
• Develop and support API Gateway configurations.
• Manage OCI GoldenGate replication and data synchronization.
• Troubleshoot integration failures and optimize performance.

Production Operations

• Own production support for the PaaS integration layer.
• Participate in Incident, Problem, and Change Management.
• Support production deployments and release activities.
• Execute production readiness and operational validation activities.
• Conduct performance profiling and optimization of coding, building scalable solutions, and anticipating and resolving potential outcomes.
• Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration.
• Implements complex API versioning, lifecycle, and interoperability strategies.

Observability & Monitoring

• Implement monitoring, logging, and alerting for all integration components.
• Build operational dashboards and business KPI dashboards.
• Define health checks and proactive alerting strategies.
• Identify monitoring gaps and drive continuous improvements.

Operational Excellence

• Perform Root Cause Analysis (RCA) for production issues.
• Implement permanent corrective actions to prevent recurring incidents.
• Develop automation to improve operational efficiency.
• Contribute to Disaster Recovery (DR) and Business Continuity planning.

Customer Engagement

• Participate in architecture and operational workshops with NFCU.
• Collaborate with Oracle SaaS, OCI, CSS, and Product Engineering teams.
• Support technical governance and production readiness reviews.

Development Operations - System Maintenance

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), sharing results with manager upon completion.
• Drives improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.

Qualifications

• Oracle Cloud
• Oracle Cloud Infrastructure (OCI)
• Oracle Integration Cloud (OIC Gen3)
• OCI API Gateway
• OCI GoldenGate
• OCI Logging Analytics
• Integration REST APIs
• JSON / XML
• OAuth 2.0 JWT
• SSL/TLS
• Event-driven architecture
• Enterprise Integration Patterns
• Operations Incident Management
• Change Management
• Problem Management
• Release Management
• Production Readiness
• Automation
• Terraform (preferred)
• Python
• Shell scripting
• CI/CD concepts

Preferred Skills

• Banking or Financial Services experience
• Oracle Banking Cloud Services (OBCS)
• Dynatrace, Grafana, or Splunk
• Kubernetes and container platforms
• AI-assisted monitoring and observability
• ITIL Foundation certification

Soft Skills

• Strong analytical and troubleshooting skills
• Customer-facing communication and presentation skills
• Strong documentation and operational governance skills
• Proactive mindset focused on automation and continuous improvement

Success Measures

• Ensure reliable, secure, and scalable PaaS integrations.
• Maintain high availability and operational stability of the integration platform.
• Improve observability and proactive monitoring capabilities.
• Reduce incident volume through automation and permanent corrective actions.
• Serve as the primary technical lead for the NFCU PaaS integration ecosystem.