Principal Platform Software Engineer

About the Role

Leads platform projects crossing multiple teams, evolving runtimes or middleware patterns for interoperability and multi-tenant scale. Diagnoses and resolves complex cross-service issues; enforces versioning, compatibility, and safe rollout practices. Drives observability standards, capacity planning, and resilience patterns across several workloads. Produces migration guides and adoption playbooks that raise ecosystem consistency and developer experience.

Responsibilities

• Platform Software Development
  • Lead cross-team evolution of middleware patterns or runtimes to standardize interoperability at scale.
  • Define and enforce versioning, deprecation, and rollout strategies that minimize downstream breaks.
  • Drive shared observability baselines (SLOs, error budgets) and resilience patterns across several services.
• Software Development and Coding
  • Design software solutions and analyze requirements to achieve business and operational goals.
  • Adhere to and improve execution of all phases of the software development lifecycle; provide guidance and coaching to engineers.
  • Develop and guide new software features and enhancements, ensuring accessibility and clarity in design documentation.
  • Lead code reviews in multiple areas to drive improvements.
  • Conduct debugging and troubleshooting to identify and fix complex software issues.
  • Implement comprehensive software testing, quality assurance, error logging, monitoring, and observability.
  • Conduct performance profiling and optimization, building scalable solutions.
  • Troubleshoot and resolve complex API functionality and integration issues.
  • Implement complex API versioning, lifecycle, and interoperability strategies.
• Software Architecture
  • Implement and contribute to developing software, systems, and services with managerial review.
  • Recommend project or design scope and provide technical guidance to less experienced developers.
  • Contribute to periodic reviews and ensure adherence to architectural standards.
  • Collaborate with stakeholders and external networks to align software architecture.
  • Implement complex performance optimization and scalability strategies.
  • Conduct technology research and evaluation for potential architectural changes.
• Issue/Defect Collaboration
  • Collaborate with stakeholders to understand customer issues and align solutions.
  • Provide advanced technical guidance and support for customer-reported issues.
  • Advocate for customer interests and suggest product enhancements based on feedback.
  • Investigate and troubleshoot complex maintenance issues to ensure customer agreement on solutions.
• Practices and Standards Compliance
  • Collaborate with teams to follow development practices and coding standards, coaching less experienced members.
  • Participate in peer review processes, ensuring code quality and adherence to acceptance criteria.
  • Apply industry best practices to software development processes.
  • Implement complex secure coding practices to prevent security vulnerabilities.
• Development Operations
  • Perform periodic maintenance and testing for system upgrades or patching (e.g., critical vulnerabilities).
  • Drive improvements, automation, testing, and debugging to ensure system availability and reliability.
• Planning & Execution
  • Manage and coordinate moderately complex tasks, monitoring timelines and deliverables.
  • Delegate, monitor, and prioritize work across multiple projects, providing technical oversight.
• Collaboration & Partnership
  • Collaborate across the organization to align on expectations and achieve shared objectives.
  • Leverage understanding of business leaders, stakeholders, and customers to meet their needs.
  • Support inclusivity by actively seeking and listening to diverse perspectives.
• Problem Solving
  • Identify and address moderately complex issues by analyzing data to find solutions.
  • Proactively escalate unresolved or critical issues with thorough assessments and potential solutions.
  • Review, contribute to, and document problem-solving strategies.
• Continuous Learning
  • Pursue learning opportunities to expand knowledge and skills in new areas.
  • Stay abreast of the latest industry trends and best practices.
  • Proactively seek and leverage feedback and training to improve skills.
  • Coach and mentor junior team members, fostering continuous learning and knowledge sharing.
• Continuous Improvement
  • Develop ideas, recommend updates, and collaborate on process improvements.
  • Evaluate the impact of improvements on key stakeholders.
  • Solicit feedback on alternative approaches for continued improvement.
• Performance and Development
  • Contribute to the talent development pipeline by participating in candidate interviews and assessments.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with applicable requirements, such as immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $104,500 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees (13 days annually for first three years, 18 days thereafter; prorated for part-time)
  • 11 paid holidays
  • 72 hours of paid sick leave upon hire, refreshing annually with a maximum cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance