Principal Platform Engineer – Sales
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not include job title heading. Also not include Job ID/requisition numbers.
We must output only HTML fragment.
Let's craft.
First, maybe a short intro paragraph about role? Could be "About the role" summarizing position summary.
We'll include:
About the role
Principal Platform Engineer – Sales professional located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S., with up to 20% travel within the New Jersey area and occasional travel across North America/OUS. The role serves as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, building an AI‑powered platform that unifies Sales, Marketing, CPQ, PR&O, Customer Service, and Service & Repair into a single customer engagement ecosystem.
That's derived from position summary.
Next Responsibilities:
Responsibilities
- Define and evolve the technical architecture for the Butterfly CXM platform.
- Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
- Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
- Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
- Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
- Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
- Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
- Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
- Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
- Build an engineering organization capable of supporting the long‑term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.
Next Requirements (maybe Required Qualifications):
Requirements
- 7+ years of software engineering experience delivering enterprise‑scale digital products, platforms, and distributed systems.
- 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
- 2+ years developing and using AI agents and orchestration platforms.
- Demonstrated experience leading large‑scale platform modernization initiatives and establishing enterprise engineering standards.
- Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
- Experience operating within highly regulated or complex enterprise environments.
- Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co‑Pilot and Co‑Pilot Studio.
- Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.
- Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development.
- API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge, DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, Secrets Manager.
- Demonstrated experience designing and implementing enterprise AI ecosystems including: LLM integrations, Agent‑based systems, Multi‑agent architectures, Agent orchestration, Retrieval‑Augmented Generation (RAG), Tool‑calling frameworks, Skills‑based architectures, Context engineering, AI observability, AI governance, Agent‑to‑Agent (A2A) workflows, Model Context Protocol (MCP) integrations.
- Hands‑on expertise with: Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure‑as‑Code, Platform observability.
- Deep working knowledge of the XENA platform including: XENA engineering principles and standards, engineering accelerators, AI‑enabled SDLC capabilities, coding workflows, PR workflows, Enterprise architecture standards, JPM deployment framework and pipeline standards, Enterprise CI/CD governance, Approved engineering tooling and delivery patterns, AI‑enabled SDLC acceleration capabilities.
Next Qualifications (Preferred Qualifications):
Qualifications
- Experience in medtech, pharmaceutical, healthcare, or regulated industries.
- Experience building enterprise agent platforms.
- Experience building Internal Developer Platforms (IDPs).
- Experience building reusable enterprise SDKs and framework libraries.
- Demonstrated ability to influence senior executives and enterprise architecture stakeholders.
- Experience leading through organizational transformation.
Next Skills:
Skills
- Budget Management
- Business Architecture
- Business Process Design
- Business Savvy
- Computer Programming
- Developing Others
- Human‑Computer Interaction (HCI)
- Inclusive Leadership
- Leadership
- Motivating People
- Platform as a Service (PaaS)
- Product Knowledge
- Resource Allocation
- Software Development Management
- Strategic Change
- Tactical Planning
- Team Management
- Technical Credibility
Next Benefits:
Benefits
- Medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
- Consolidated retirement plan (pension) and savings plan (401(k)).
- Vacation – 120 hours per calendar year.
- Sick time – 40 hours per calendar year (56 hours for employees residing in the State of Washington).
- Holiday pay, including Floating Holidays – 13 days per calendar year.
- Work, Personal and Family Time – up to 40 hours per calendar year.
- Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.
- Condolence
for prose. We must not include job title heading. Also not include Job ID/requisition numbers. We must output only HTML fragment. Let's craft. First, maybe a short intro paragraph about role? Could be "About the role" summarizing position summary. We'll include:
About the role
Principal Platform Engineer – Sales professional located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S., with up to 20% travel within the New Jersey area and occasional travel across North America/OUS. The role serves as the global engineering leader for the MedTech Global CXM Platform in Microsoft Dynamics, building an AI‑powered platform that unifies Sales, Marketing, CPQ, PR&O, Customer Service, and Service & Repair into a single customer engagement ecosystem.
That's derived from position summary. Next Responsibilities:Responsibilities
- Define and evolve the technical architecture for the Butterfly CXM platform.
- Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
- Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
- Lead development of reusable agent frameworks, skills definition, and agent integration strategies.
- Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.
- Create a shared catalog of AI services, tools, agents, and business capabilities that can be reused across the Workbench ecosystem.
- Partner closely with AI Core teams to implement governed agent execution, observability, security controls, discoverability, and platform operations.
- Ensure Microsoft Dynamics capabilities consume and contribute to the broader J&J enterprise technology ecosystem through interoperable APIs, shared services, and standardized platform contracts.
- Define engineering quality metrics that measure platform reuse, service adoption, reliability, release velocity, developer productivity, and AI solution effectiveness.
- Build an engineering organization capable of supporting the long‑term AINF roadmap, including future releases supporting AI channels, AI production, autonomous execution capabilities, and expanded enterprise adoption.
Requirements
- 7+ years of software engineering experience delivering enterprise‑scale digital products, platforms, and distributed systems.
- 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
- 2+ years developing and using AI agents and orchestration platforms.
- Demonstrated experience leading large‑scale platform modernization initiatives and establishing enterprise engineering standards.
- Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
- Experience operating within highly regulated or complex enterprise environments.
- Expert in applicable domain/products and in the tech stack used within the J&J MedTech CxM domain, principally with Microsoft Dynamics, Azure, Co‑Pilot and Co‑Pilot Studio.
- Expert in Platform Development and Commercial business processes including the application of software solutions to solve business problems and accelerate new product introduction.
- Demonstrable experience leading teams of employees and/or contractors, including goal setting and career development.
- API Gateway, MSD Connectors, Lambda, EKS, EC2, SNS, SQS, EventBridge, DynamoDB, RDS, S3, CloudFront, CloudWatch, IAM, Secrets Manager.
- Demonstrated experience designing and implementing enterprise AI ecosystems including: LLM integrations, Agent‑based systems, Multi‑agent architectures, Agent orchestration, Retrieval‑Augmented Generation (RAG), Tool‑calling frameworks, Skills‑based architectures, Context engineering, AI observability, AI governance, Agent‑to‑Agent (A2A) workflows, Model Context Protocol (MCP) integrations.
- Hands‑on expertise with: Git, Jenkins, Terraform, Kubernetes, Docker, Infrastructure‑as‑Code, Platform observability.
- Deep working knowledge of the XENA platform including: XENA engineering principles and standards, engineering accelerators, AI‑enabled SDLC capabilities, coding workflows, PR workflows, Enterprise architecture standards, JPM deployment framework and pipeline standards, Enterprise CI/CD governance, Approved engineering tooling and delivery patterns, AI‑enabled SDLC acceleration capabilities.
Qualifications
- Experience in medtech, pharmaceutical, healthcare, or regulated industries.
- Experience building enterprise agent platforms.
- Experience building Internal Developer Platforms (IDPs).
- Experience building reusable enterprise SDKs and framework libraries.
- Demonstrated ability to influence senior executives and enterprise architecture stakeholders.
- Experience leading through organizational transformation.
Skills
- Budget Management
- Business Architecture
- Business Process Design
- Business Savvy
- Computer Programming
- Developing Others
- Human‑Computer Interaction (HCI)
- Inclusive Leadership
- Leadership
- Motivating People
- Platform as a Service (PaaS)
- Product Knowledge
- Resource Allocation
- Software Development Management
- Strategic Change
- Tactical Planning
- Team Management
- Technical Credibility
Benefits
- Medical, dental, vision, life insurance, short‑ and long‑term disability, business accident insurance, and group legal insurance.
- Consolidated retirement plan (pension) and savings plan (401(k)).
- Vacation – 120 hours per calendar year.
- Sick time – 40 hours per calendar year (56 hours for employees residing in the State of Washington).
- Holiday pay, including Floating Holidays – 13 days per calendar year.
- Work, Personal and Family Time – up to 40 hours per calendar year.
- Parental Leave – 480 hours within one year of birth/adoption/foster care of a child.
- Condolence