Principal Partner Success Specialist, AWS Specialist and Partner Organization

About the role

This role is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Responsibilities

• Develop strategies to align partner success initiatives with AWS’ long-term growth objectives
• Create partner-specific success metrics, health scoring models, and value realization playbooks
• Guide partners through post-sale stages
• Deploy customer health frameworks and intervention strategies through partner channels
• Build adoption, change management and stakeholder engagement toolkits
• Coach partners in establishing systematic approaches to value realization
• Establish mechanisms to measure and track partner-led customer value realization
• Drive partner-led adoption through technical milestones and usage metrics
• Implement value realization frameworks to meet business KPIs
• Partner with PDMs to drive adoption of success frameworks across partner organizations
• Collaborate with Partner Sales to accelerate consumption through systematic approaches
• Work with Partner Development Specialists to create industry-specific success playbooks
• Build relationships across AWS organizations to drive program adoption and refinement
• Influence senior stakeholders to drive organizational transformation
• Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

Qualifications

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)
• Experience managing cross-functional projects and initiatives
• Experience working across teams and influencing teams that are not your own
• Proven track record of implementing value realization frameworks at scale
• Experience working with or at AWS consulting and technology partners