Principal Partner Success Specialist, AWS Specialist and Partner Organization

About the role

This role combines strategic enablement with hands-on execution to establish partners as extensions of AWS's customer success organization. It involves developing strategies to align partner success initiatives with AWS's long-term growth objectives, designing and adapting CS CoE's 'Activate to Advocate' framework for partner implementation, and architecting scalable approaches to measure and improve partner-led customer outcomes.

Responsibilities

• Develop strategies to align partner success initiatives with AWS’ long-term growth objectives
• Design and adapt CS CoE's 'Activate to Advocate' framework for partner implementation
• Create partner-specific success metrics, health scoring models, and value realization playbooks
• Architect scalable approaches to measure and improve partner-led customer outcomes
• Contribute to the AWS Value Realization Toolkit for Partners
• Enable partners to build and scale their customer success practices
• Guide partners through post-sale stages
• Deploy customer health frameworks and intervention strategies through partner channels
• Build adoption, change management and stakeholder engagement toolkits
• Coach partners in establishing systematic approaches to value realization
• Establish mechanisms to measure and track partner-led customer value realization
• Drive partner-led adoption through technical milestones and usage metrics
• Implement value realization frameworks to meet business KPIs
• Partner with PDMs to drive adoption of success frameworks across partner organizations
• Collaborate with Partner Sales to accelerate consumption through systematic approaches
• Work with Partner Development Specialists to create industry-specific success playbooks
• Build relationships across AWS organizations to drive program adoption and refinement
• Influence senior stakeholders to drive organizational transformation
• Develop business cases demonstrating quantifiable business impact and ROI of systematic partner enablement

Qualifications

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)
• Experience managing cross-functional projects and initiatives
• Experience working across teams and influencing teams that are not your own
• Proven track record of implementing value realization frameworks at scale
• Experience working with or at AWS consulting and technology partners