Principal - Ostro Client Success
About the role
Veeva Systems is seeking a Client Services expert to join the Ostro team. Ostro is the premier brand engagement platform for the life sciences industry. The ideal candidate will have 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting, with a proven ability to manage multiple accounts and cultivate high-trust client partnerships.
Responsibilities
- Proactively drive continuous value, account retention, and contract renewals for key clients
- Champion client needs internally, directly influencing the Veeva Ostro product roadmap
- Oversee large-scope execution, enterprise budgets, and tight deadlines to maximize client ROI
- Translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Manage complex enterprise books of business and act as a trusted consultant to secure business expansion opportunities
- Collaborate across teams to shape the future of healthcare engagement
Requirements
- 7+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting
- Proven ability to manage multiple accounts and cultivate high-trust client partnerships
- Deep understanding of the digital ecosystem (websites, banners, social) with a track record of driving strategy for major pharma product launches
- Hands-on experience with pharmaceutical product communications and Veeva Vault PromoMats submissions
- Track record of managing complex enterprise books of business and acting as a trusted consultant to proactively uncover, pitch, and secure business expansion opportunities
- Strong ability to translate digital analytics, KPI dashboards, and campaign performance data into actionable business insights for clients
- Strong ability to communicate effectively with clients and stakeholders
- Strong organizational skills and attention to detail
- Ability to travel, minimum once a quarter per client or as needed
Nice to Have
- Experience with Veeva Vault PromoMats, Veeva Vault CRM, or other Veeva Commercial Cloud applications
- Experience working across multiple complex therapeutic areas (e.g., oncology, rare disease, immunology)
- Experience collaborating closely with internal creative, technical, and medical writing teams in an agency or consulting environment
- Familiarity navigating complex Medical/Legal/Regulatory (MLR) review processes and FDA guidelines
Interview Process
- Personality assessment
- Conversation with the hiring manager
- Practical case exercise
- Final conversation with our group's Senior Leader
Pay
$115,000 - $175,000 base salary
Schedule
Work Anywhere
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer programs
- 1% charitable giving program
Qualifications
Master's degree in Marketing, Communications, or related field preferred
Skills
- Strong communication and interpersonal skills
- Excellent project management and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Knowledge of healthcare industry and regulatory requirements
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retailer programs
- 1% charitable giving program
Pay
$115,000 - $175,000 base salary
Schedule
Work Anywhere
Application Instructions
To apply, follow the application process and submit your resume. Within 3 days, you will receive a link to a personality assessment administered by a third party. Once you complete the assessment, our team will review your full application package and follow up via email with our decision. If moving to the interview stage, the process is as follows: A conversation with the hiring manager, a practical case exercise, and a final conversation with our group's Senior Leader. Once all interviews are complete, the manager will be in touch with a final decision.