Principal NetSuite Consultant

About the Role

Oasis Solutions is your local NetSuite, Sage 100 and Sage Intacct partner providing business management software solutions to small and mid-sized businesses throughout America. We have offices located in Louisville and Lexington, KY, TN, and NC, and serve clients throughout the United States. Oasis offers the leading software solutions (on-premise and cloud) for accounting and business management (ERP), human resources, payroll, and time & attendance, CRM (Customer Relationship Management), Job Management, Document Management, Warehouse management, and more.

Responsibilities

• Leads consulting engagements, including but not limited to high-level process analysis, process and reporting recommendations, and transactional flow analysis
• Discovers, scopes, leads, and delivers multiple implementation or service-related projects
• May enlist the support of or delegate tasks to Senior Consultants, Technical Consultants, Consultants or Associate Consultants
• Provides career path guidance and mentoring to Senior Consultants, Technical Consultants, Consultants or Associate Consultants
• Provides sales engineering and other business development-related support, including product demonstrations, attending association meetings, and participating in user group meetings
• Evaluates, troubleshoots, and resolves customer service requests submitted by customers to our helpdesk in either a level 2 or level 3 role
• Participates in onsite and in-house client visits, most often in a leadership role
• Fields inbound client communication, gathers information, and coordinates internal action as required, including providing issue summary and issue ticket creation
• Achieves master-level competency in the relevant core product offering (Sage 100, NetSuite, Intacct, etc.) and applicable database and reporting engines and select 3rd party projects within mutually established timeframes
• Responsible for project and engagement profitability and scope adherence
• Meets established billable targets
• Aspires to and maintains the Oasis Core Purpose and Values
• All other duties as assigned

Qualifications

• Experience leading teams in multi-phased ERP implementation (accounting/finance, manufacturing, MRP, job cost, service, distribution, etc.) including planning, delegation, status updates, functional and technical work, process flow discovery, design and mapping, training, testing, go-live support, and project management
• 8+ years of experience in business process analysis and solution design or related experience
• 7+ years of experience in leading teams through multiple projects concurrently
• Experience in performing project or team coordination, including meeting scheduling and preparation
• Experience in client communication, in person, email, or voice, with emphasis on issue resolution
• Experience in generating scopes of work, including discovery, design, planning, and delivery to the letter of said scope
• Experience in employee development, utilizing an existing career path framework