Jobs · Customer Service · California

Principal Manager, Performance Excellence & Continuous Improvement

Southern California Edison (SCE) · Irwindale, CA · Yesterday
Customer ServiceFull-time

Responsibilities

Directs and designs enterprise operating plans which align with organization's business strategy and short, medium and long-term objectives.
Designs and steers the business operations risk management strategies.
Oversees the prioritization of strategic planning scenarios which effectively address business challenges whilst successfully achieving operational performance metrics.
Manages the development, recommendation and implementation of performance metrics and improvement.
Oversees the design and development of reporting tools in order track the status of overall business operations, as well as specific projects.
Directs the implementation of business operating plans which align with organization's enterprise strategy and short, medium and long-term objectives.
Manages operational policies and procedures for the Operating Unit to ensure work goals are met and completed within a given timeframe.
Works with business planning and performance management teams to develop action plans to meet business planning scenarios considering financial, operational, and regulatory risk and constraints.
Administers projects including planning, strategizing, coordination, implementation and quality control.
Leads cross-functional teams in the development and implementation of process and procedural improvements aligning with the corporate objectives.

Requirements

Seven or more years of experience supervising a team of direct reports and/or project management.
Experience in leading business operations analysis.
Strong knowledge of or certified in Continuous Improvement methodologies, including Lean, Six Sigma, Kaizen, Value Stream Mapping, and Root Cause Analysis.
Proven ability to translate strategic objectives into actionable business plans, performance metrics, and operational improvements.
Experience leading benchmarking efforts and leveraging industry best practices to improve operational performance.

Qualifications

Bachelor’s degree in Business Administration, Operations Management, Analytics, or a related field; MBA or other advanced degree preferred.

Skills

Ability to protect all physical, financial, and cybersecurity assets with the highest standards of conduct and integrity.

Benefits

Hybrid work mode with a set number of days working at an SCE facility and the option to work remotely on the remaining days.
Employees are required to work and reside in the state of California.
Relocation may apply to this position.

Pay

N/A

Schedule

N/A

Incident Management Team Expected Participation

Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual’s regular responsibilities.

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