Principal Integration Specialist - EDI

Responsibilities

• Execute technical configuration tasks across OpenText Trading Grid and Seeburger BIS, including map validation, routing changes, partner profiles, and connectivity setup.
• Serve as Level 2 escalation for production issues—performing log analysis, identifying root causes, validating transactions, and coordinating with managed services teams for resolution.
• Troubleshoot EDI document issues across O2C, P2P, logistics, and finance flows, including schema errors, failed acknowledgements, and integration failures.
• Manage AS2/SFTP certificates, keys, and endpoints to maintain secure and reliable connectivity.
• Validate mapping outputs, enveloping structures, partner-specific requirements, and backend integration behavior.
• Ensure accurate development, validation, and deployment of EDI document flows (850, 855, 856, 810, 820, etc.) aligned with ERP (ECC/S4), WMS, financial institutions, and Supply Chain systems.
• Support customer and trading partner onboarding, working directly with business teams to gather requirements, coordinate testing, manage readiness, and validate cutovers.
• Execute technical tasks for partner migrations into the new Waters-owned OpenText platform, including testing cycles, connectivity changes, and transaction validation.
• Participate in defining and maintaining reusable mapping assets, onboarding templates, connectivity checklists, and technical documentation.
• Assist with regression testing, partner certification testing, and UAT activities during migration waves.
• Work closely with ERP, WMS, and Supply Chain teams to ensure that downstream system integrations behave correctly after changes or partner onboarding.
• Act as the operational point of contact between business teams, external partners, and managed services providers during customer onboarding and incident escalations.
• Proactively identify recurring issues and contribute recommendations to reduce transaction failures, improve partner onboarding quality, and strengthen process consistency.
• Participate in continuous-improvement initiatives, helping refine onboarding processes, testing frameworks, documentation quality, and exception management practices.
• Provide clear and timely communication to stakeholders regarding incident status, onboarding progress, risks, and required decisions.
• Support the Manager in ensuring vendor teams meet operational SLAs, response times, and quality standards.

Qualifications

• 8+ years of hands-on experience in B2B/EDI implementation, onboarding, and technical operations.
• Experience working directly with customers or trading partners on onboarding, certification, and technical troubleshooting.
• Skilled in diagnosing and resolving PunchOut connectivity, catalog, and session-handling issues.
• Strong understanding of EDI standards (ANSI X12, EDIFACT), cXML, and documents (850, 855, 856, 810, 820, etc.).
• Hands-on experience with OpenText, Seeburger, or similar B2B/EDI platforms.
• Strong Level 2 troubleshooting skills: log analysis, trace reading, error interpretation, and message validation.
• Familiarity with AS2, SFTP, and VAN protocols.
• Proficient with XML/JSON tools, EDI validation tools, and enterprise ticketing systems (e.g., Jira, ServiceNow).
• Strong communication skills and the ability to work cross-functionally with business and technical teams.
• PREFERRED: Supporting SAP ECC/S/4HANA integrations, Hands-on involvement in OpenText Trading Grid migrations or partner onboarding initiatives, Experience with PunchOut integrations with SAP Commerce or similar platforms, Familiarity with APIs, iPaaS tools, or hybrid integration patterns.