Integration & EDI Specialist

About the role

The Integration and EDI Specialist supports the reliability and performance of L.A.B. Golf’s core business systems, ensuring seamless operation across integrations, EDI transactions, and NetSuite user support.

Responsibilities and Duties

• • Serve as the primary support resource for Celigo integrations, ensuring reliable data flow between NetSuite and connected business applications.
  • Maintain documentation of recurring integration issues, resolutions, and recommended process improvements to improve long-term system stability.
• • Manage day-to-day Electronic Data Interchange (EDI) operations, including transaction monitoring, validation, and issue resolution.
  • Develop and maintain key performance indicators (KPIs) and reporting related to EDI compliance, transaction success rates, chargebacks, and operational performance.
• Business Systems Support
  • Serve as the primary Tier 1 support resource for NetSuite users by responding to support requests, troubleshooting system issues, and resolving user inquiries.
  • Create clear documentation for common business processes, system functionality, and troubleshooting procedures.
• Knowledge Management and User Enablement
  • Develop, maintain, and continuously improve internal knowledge base articles, user guides, and Standard Operating Procedures (SOPs).
  • Deliver end-user training for new employees and existing staff on NetSuite, EDI processes, and integrated business systems.
• Continuous Improvement and Quality Assurance
  • Identify recurring support trends, system inefficiencies, and business process improvement opportunities.
  • Recommend and implement process enhancements that improve operational efficiency, data accuracy, and system reliability.
• Cross-Functional Collaboration
  • Partner with Sales, Customer Service, Operations, Supply Chain, Shipping, Finance, and IT to support critical business processes and system integrations.
  • Coordinate with third-party vendors and technology partners to resolve integration and EDI issues.

Qualifications, Skills And Attributes

• Education
• Experience
• Technical Skills
• Desired Attributes