Principal Field Support Representative (TS/SCI Clearance Required)

Responsibilities

• Provide frontline technical support for mission-critical system, communications, and antenna equipment across the program.
• Troubleshoot and repair complex hardware, perform preventive and corrective maintenance, and use knowledge of RF, SATCOM, and processing systems to restore and sustain operational capability.
• Using available system-configuration documentation, installation guides, and operating procedures, plan and execute maintenance in accordance with manufacturer guidance, customer priorities, and operational schedules; provide remote support when effective; and coordinate on-site response for emergency repairs and other field needs.
• Capture lessons learned and update system documentation and support procedures to improve future technical-support activities.
• Installs and repairs equipment; instructs customers in equipment operation; provides technical assistance; checks equipment for malfunctions.
• Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
• Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution.