Principal Enterprise Release Manager

This position requires office presence of a minimum of 5 days per week and is only located in Atlanta, Georgia or Plano, Texas. No relocation is offered. AT&T will not hire applicants who require employer sponsorship now or in the future.

About the role

The Release Manager oversees planning, scheduling, and deployment of software and infrastructure releases across the enterprise, ensuring seamless integration, minimal disruption, and alignment with organizational objectives. This role champions Agile, DevOps, CI/CD, and AI-enabled strategies to optimize release processes and enhance reliability. The Release Manager builds, owns, and manages a single calendar-of-record for all enterprise releases and changes across Applications, Infrastructure, Load Balancers, LAN/WAN, Mobility Core, DNS, HVA/HVD, Security, Data Center/Cloud, and Network Operations.

Responsibilities

• Release Planning & Coordination: Develop and execute comprehensive release plans for software and infrastructure deployments. Align schedules across dependent systems and integrate Agile and DevOps principles into release trains.
• Risk & Issue Management: Use predictive analytics and AI-driven insights to identify, track, and mitigate risks. Proactively manage release-level jeopardies and determine optimal release paths.
• Enterprise-wide Release Calendar Management: Ensure proactive visibility, collision avoidance, and post-change learning across IT, Infrastructure, Network, and Operations to prevent service conflicts and outages.
• Deployment & Monitoring: Oversee end-to-end deployment activities using CI/CD pipelines, observability, and automation tools. Ensure rapid issue resolution to minimize downtime.
• Quality & Compliance: Maintain audit-ready, compliant release processes (e.g., SOX). Leverage metrics and analytics for continuous improvement.
• Stakeholder Communication: Provide transparent updates on release status, dependencies, and impacts. Segment communications for stakeholders and manage approvals and CAB agendas.
• AI-Enabled Release Management Strategy: Transition from fragmented, app-driven release practices to a mature enterprise model by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling across RM/CM solution areas.
• Mentoring: Drives culture of continuous improvement.

Requirements

• 7+ years in release management, software engineering, or related disciplines.
• ServiceNow certification is required.
• Strong experience in Agile, DevOps, CI/CD; certification preferred.
• Familiarity with AI-driven analytics and automation; Python; PowerBI.
• Hands-on experience with Jira Align, Jira Cloud, JSM, GitHub, ServiceNow.
• Strong understanding of release/change lifecycle, observability, and outage root cause analysis.
• Experience with Agile SAFe, Waterfall, and hybrid delivery models.
• Modern Enterprise Release Management and ITSM advanced expertise in Excel, PowerPoint, PowerBI.
• Expert-level knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework and IT Service Management.
• Data and AI Skillset: Advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of Agentic AI workflows and Gen AI use cases.
• Governance and Communication: Establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS-wide implementation.

Preferred Qualifications

• BS/BA in Computer Science or related field.
• Modern Release Management processes for Agile and DevOps environments.
• Jira Align, JSM, Jira Cloud, Git for enterprise RM/CM.
• ServiceNow for ITSM and RM/CM automation.
• Modern Enterprise Release Management and ITSM.

Pay

Individual starting salary within the range of $116,700.00 - $196,100.00 USD Annual may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Schedule

• Full-time office role
• Weekly Hours: 40
• Time Type: Regular