Principal Enterprise Delivery Manager, Migrations

Responsibilities

• Lead end-to-end cloud transformation engagements by evaluating customer environments and aligning technical execution with business outcomes.
• Risk Management: Facilitate migration readiness assessments, interpret guardrail results, and recommend actionable remediations (i.e. SQL-based analysis, app remediations, automation deltas, workflow redesign).
• Technical Architecture: Understand and communicate the role of APIs, webhooks, and automation components in customer environments — explaining how they translate to Cloud and what requires refactor or replacement.
• Act as a trusted advisor to senior leadership and other technical executives, guiding decision-making through data-backed insights.
• Drive accountability through clearly defined milestones, transparent reporting, proactive risk management and optimal resourcing.
• Lead all project communications, plan reviews, and steering committee to guide project direction. Maintain effective communication with stakeholders to advocate for the team and meet customer objectives.
• Escalation Management: Act as the escalation point for customers to drive urgency on critical blockers during migrations.
• Team Leadership: Mentor peers on technical literacy and lead internal enablement efforts, including training workshops and playbook development.

Qualifications

• Extensive experience working in or around software delivery — roles such as Delivery Manager, DevOps Engineer, QA/Test Lead, Systems Engineer, or Support Lead are a plus.
• Proven track record leading data migration, systems integrations, or platform transformations.
• Knowledge of APIs, automations, and integration patterns, including how they translate between on-prem and cloud.
• Strong understanding of the software development lifecycle (SDLC) — able to connect process, tooling, and delivery outcomes.
• Strong ability to influence customer decision-making through expertise in delivery knowledge and value discussions.
• Skilled in negotiating effectively with senior-level decision-makers and c-suite executives.
• Demonstrated leadership, teamwork, and mentorship skills that enhance team learning and engagement.
• Over 10 years of professional experience as a technical program/delivery manager responsible for complex technology projects for enterprise customers.
• Bachelor’s or advanced degree in engineering, computer science, or equivalent professional experience.