Principal Engineer - ServiceNow CMDB/CSDM

About the role

This position is a hands-on, individual contributor technical ServiceNow principal engineer involved in setting the standards ensuing excellence in quality of outputs across multiple teams. Responsible for partnering with cross-functional teams and providing input to a broad range of initiatives. A technical expert that is continuously learning and keeping abreast of new technologies and industry best practices and finding ways to bring those practices into the ServiceNow organization.

Responsibilities

• Crafts ServiceNow strategy, ensuring alignment to technology roadmaps in partnership with enterprise technology management and organizational business units.
• Develops, scopes, and shapes a platform-wide technical vision for the future.
• Continuous learning mindset regarding ServiceNow platform evolution and AI capabilities.
• Be a thought leader: a senior point of expertise on ServiceNow issues, industry trends and developing technologies.
• Mentors, coaches and guides junior team members.
• Drives best practices, platform strategy, and technology decisions in the ServiceNow organization utilizing knowledge and lessons-learned from building enterprise-scale platforms.
• Crafts technical product design and architecture, including producing reference architectures, solution blueprints, integration diagrams, and operating models.
• Expertise in translating business capabilities into platform capabilities and technical roadmaps.
• Acts as a technical liaison for internal technology and business stakeholders.
• Acts as a technical SME with technology partners, including infrastructure teams, security teams, architecture, application development, and operations, to shape engineering approaches, share knowledge and experience.
• Collaborates and builds relationships cross-functionally to influence and motivate others; serve as an internal catalyst for progressive, strategic, and successful change management.

Requirements

• Education and/or experience as typically obtained through a bachelor’s degree in computer science or related technical field.
• Typically 15 years of engineering or information technology operations experience.
• Extensive experience (5-10 years) in designing, implementing, and operating ServiceNow platforms in large enterprise environments.
• Strong understanding of the ServiceNow Common Service Data Model (CSDM), platform governance, scoped applications, and multi-instance strategy.
• Knowledge of platform security architecture, including Role-based access controls, Data segregation, Encryption, and Secure development practices.
• Familiarity with regulatory frameworks, including PCI-DSS, SOX, NIST, ISO 27001.
• Advanced understanding of CMDB architecture, data governance, and reconciliation rules, with ability to improve CMDB health metrics.
• Experience implementing Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps, along with familiarity with AWS, Azure, Kubernetes, Containers, and Infrastructure-as-Code concepts.
• Expertise in infrastructure topology modeling and service dependency mapping with respect to enterprise infrastructure components such as Networking, Compute, Virtualization, Storage, and Cloud-native services.
• Experience architecting enterprise-scale implementations across ITSM, ITOM, ITAM, CMDB, SecOps, HRSD, IRM/GRC, CSM, SPM, and custom applications.
• Demonstrated ability to define platform standards, reusable design patterns, and architectural guardrails.
• Familiarity with ServiceNow’s Now Platform release lifecycle, upgrade planning, and release management processes.
• Experience aligning ServiceNow capabilities with enterprise architecture frameworks such as TOGAF, Zachman, or SAFe.
• Experience designing highly available, scalable, secure enterprise workflows.
• Hands-on experience with: Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Policies, Client Scripts, ACLs, Service Portal / UI Builder, App Engine.
• Proficiency in JavaScript and ServiceNow server/client-side scripting.
• Experience building reusable components and modular architecture patterns.
• Knowledge of DevOps practices for ServiceNow including Source control integration, CI/CD pipelines, Automated testing, ATF (Automated Test Framework), and Update set governance.
• Experience integrating ServiceNow with enterprise systems such as Active Directory / Entra ID, Azure, AWS, Splunk, SCCM, Jira, Salesforce, Workday, Okta, SIEM and monitoring platforms.
• Understanding of identity federation, SSO, OAuth, SAML, and zero-trust integration patterns.
• Three or more ServiceNow certifications, including Certified Application Developer (CAD), Certified Systems Administrator (CSA) and at least one Certified Implementation Specialist (CIS).

Qualifications

• Effective communicator with exceptional public speaking skills. Comfortable presenting to all levels within the company.
• Strong problem-solving skills and the ability to think critically and analytically.
• Knowledge of Software Development Lifecycle (SDLC) best practices, software development methodologies (Agile, Scrum, LEAN) and DevOps practices.
• Hands-on in test automation at various levels of testing (unit, component, integration, and functional tests).

Skills

• Hands-on in test automation at various levels of testing (unit, component, integration, and functional tests).
• Knowledge of Software Development Lifecycle (SDLC) best practices, software development methodologies (Agile, Scrum, LEAN) and DevOps practices.

Benefits

The Base Pay Scale For This Position In Phoenix, AZ/ Chicago, IL in USD per year is: $154,000 - $193,000. San Francisco, CA in USD per year is: $186,000 - $232,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).