Principal Engineer - Marketing Technologies

About This Role Wells Fargo is seeking a Principal Engineer to lead observability and reliability engineering for Marketing Technology platforms. This role focuses on enabling end-to-end visibility across a complex data ecosystem spanning SaaS platforms, hybrid cloud, and on-prem systems. This position is responsible for designing and advancing full-stack observability for ETL pipelines, integrations, and data movement across marketing platforms. The goal is to improve reliability, reduce time to detect and resolve issues, and ensure consistent data flow supporting critical customer engagement channels. You will join a focused team of engineers and application support professionals driving adoption of observability, automation, and Site Reliability Engineering (SRE) practices across Marketing Technology. The team partners closely with data engineering, platform teams, and vendors to deliver stable, scalable, and highly visible systems. The role supports all aspects of the platform lifecycle-from instrumentation and monitoring design to incident response and continuous improvement-ensuring strong operational health, proactive alerting, and resilient data pipelines across distributed systems. The team operates across a global footprint, enabling a follow-the-sun support model and consistent platform reliability. In This Role, You Will Define observability strategyEstablish standards, patterns, and designs for monitoring distributed data systemsDrive adoption of tools such as Grafana, Splunk, Prometheus, and OpenTelemetry Enable end-to-end visibilityInstrument ETL pipelines, integrations, and APIs with metrics, logs, and tracesBuild dashboards for data flow health, latency, throughput, and error trackingMonitor data movement across SaaS, hybrid, and on-prem environments Strengthen data reliabilityImplement proactive alerting for pipeline failures, latency spikes, and data integrity risksIdentify and isolate issues across multi-step data hops and integrationsPartner with data engineering teams to embed observability into ETL frameworks (Airflow, Informatica) Lead incident response and problem resolutionDrive triage for high-severity data and platform incidentsDistinguish root causes across data, platform, and vendor layersPerform root cause analysis and implement long-term fixesDevelop runbooks and playbooks for repeatable issue resolution Manage change and vendor coordinationEnsure observability readiness for vendor patches, hotfixes, and configuration changesValidate monitoring coverage post-change to maintain visibility and alert accuracyParticipate in change advisory processes and track vendor release cyclesDocument change impacts and lessons learned for audit and compliance Drive automation and continuous improvementAutomate observability setup for new pipelines and integrationsImplement anomaly detection and predictive alertingContinuously refine dashboards, thresholds, and alert logic based on trends Influence architecture and engineering practicesPartner with Enterprise Architecture and engineering teams to align solutions with standardsAdvocate for scalable, observable system design across Marketing TechnologyContribute to technology strategy and roadmap decisions Support operational excellenceShare responsibility for production support of critical data flows and applicationsImprove key metrics such as availability, time to detect, and time to recoverPromote SRE practices including SLIs, SLOs, and error budgetsRequired Qualifications: 7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education5+ years designing and implementing observability solutions (e.g., Splunk, Grafana, Prometheus, OpenTelemetry)3+ years of experience with cloud and container platforms (Kubernetes, OpenShift) Desired Qualifications: Experience with databases (Oracle, SQL Server, PostgreSQL, MongoDB) and strong SQL skillsFamiliarity with Java-based applications and performance monitoring (JVM metrics, heap/thread analysis)Experience with CI/CD pipelines (Jenkins, GitLab, Harness)Strong understanding of APIs, microservices, event-driven architecture, and messaging systems (Kafka, MQ)Ability to troubleshoot data movement across SaaS, hybrid, and on-prem systemsStrong communication skills with the ability to work across technical and business teamsStrong experience with distributed systems monitoring, logging, and tracingExperience supporting complex ETL pipelines and data integration workflowsProficiency in scripting and automation (Python, Bash, Ansible)Experience with Linux/Unix and Windows server environmentsExperience supporting marketing or SaaS platforms (Adobe, Salesforce, Pega, etc.)Knowledge of data governance and compliance frameworksExperience troubleshooting OS-level and infrastructure-related issuesExperience supporting both commercial off-the-shelf and custom-built applicationsStrong analytical mindset with a focus on continuous improvementExperience working in Agile or Kanban environments Job Expectations: Ability to work on-site at posted locationRelocation assistance is not available for this positionVisa sponsorship is not available for this position Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $159,000.00 - $305,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. Health benefits401(k) PlanPaid time offDisability benefitsLife insurance, critical illness insurance, and accident insuranceParental leaveCritical caregiving leaveDiscounts and savingsCommuter benefitsTuition reimbursementScholarships for dependent childrenAdoption reimbursement Posting End Date: 2 Aug 2026 Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment And Hiring Requirements Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Reference Number R-562203-3