Principal Engineer, Customer Quality

Key Responsibilities

• Act as focal point for all quality-related customer communications including quality complaints.
• Serve as the voice of the customer to internal team, drive solution for the customer and provide updates to the customer in a timely manner.
• Lead customer-facing quality discussion including issue resolution and quality reviews.
• Establish and deploy global customer quality standards.
• Collect customer specific requirements and support the review, disposition, and execution of such requirements within the product, manufacturing, and operations environment.
• Facilitate Product change management (PCN) to meet customer requirements and support timely implementation.
• Support business reviews, new business opportunities while contributing to product lifecycle management decisions.
• Prepare and present quality performance summaries at internal management reviews.
• Lead the development and execution of Quality Improvement Plans (QIPs) to drive continuous improvement in customer quality scores including product quality, service and responsiveness, and customer specific requirements.
• Support customer product inquiries for both existing products and new product opportunities.

Qualifications

• 10+ years in Quality, Manufacturing or Engineering.
• Knowledge of semiconductor manufacturing principles and processes, with failure analysis or reliability experience a plus.
• Understanding of quality management systems such ISO9000, IATF16949 / VDA, ISO13485; audit experience in automotive or medical standards is a plus.
• Knowledge of 8D problem solving, requirements management, change management.
• Strong analytical and problem-solving skills with high attention to detail.
• Experience in a global manufacturing environment preferred, with understanding of operations / planning / logistics.
• Knowledge of executing safe launch procedures and product/process transfer activities.
• Advanced knowledge in MS Office.
• Excellent verbal and written communication skills, with ability to interface effectively with all levels of the organization.
• Team oriented and responsive.
• Able to multi-task, prioritize and work in a high-pressure environment.