Principal Engagement Manager, Professional Services, US SDT EM Services Practice

About the role

The AWS Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes.

Responsibilities

• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.

• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.

• Distill customer needs into clear technical requirements and map them to business outcomes.

• Decompose complex technical problems into actionable, deliverable solutions.

• Contribute to technical documentation and define documentation standards.

• Lead and manage complex cloud migration and implementation projects.

• Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.

• Lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.

• Apply management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation.

Requirements

• 8+ years of cloud computing experience

• Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience

• Experience in project management of technical programs

• Experience with IT compliance and risk management requirements (e.g. security, privacy, SOX, HIPAA etc.)

• Experience with software development life cycle (sdlc) and agile/iterative methodologies

Preferred Qualifications

• Experience leading engagements using industry standard program management techniques including Agile at scale delivery frameworks and project management toolsets

• Knowledge of AWS services

• Experience managing executive customer relationships and key business stakeholders

• Experience with enterprise architecture frameworks (like TOGAF, Zachman) and identifying the relationships between business services, information, applications and global infrastructure assets

• Experience in performance optimization and cost management for cloud environments

• Experience explaining technical concepts in pre-sales environments

• AWS experience preferred

• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate