Principal Engagement Manager, Professional Services (ProServe) team

We are seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects for the Amazon Web Services Professional Services (ProServe) team. In this role, you will combine technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

About the role

You will apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders. Your responsibilities will include distilling customer needs into clear technical requirements, decomposing complex problems, and making informed trade-off decisions considering performance, scalability, security, and business impact. With strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.

As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. You will also apply your management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives through a collection of offerings that address specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through global specialty practices covering a variety of solutions, technologies, and industries.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and define documentation standards.
• Achieve and maintain relevant AWS certifications and develop domain-specific expertise.
• Effectively communicate technical concepts to both technical and business audiences.

Requirements

• 8+ years of cloud computing experience.
• Bachelor's degree in Computer Science, Math, or a related field.
• Experience managing and delivering large-scale enterprise IT projects.
• Experience with IT compliance and risk management requirements (e.g., security, privacy, SOX, HIPAA).
• Experience with software development life cycle (SDLC) and agile/iterative methodologies.

Preferred Qualifications

• Knowledge of AWS services including compute, storage, networking, security, databases, machine learning, and serverless technologies.
• Experience implementing AWS services in a variety of distributed computing environments.
• Experience with enterprise architecture frameworks (e.g., TOGAF, Zachman) and identifying relationships between business services, information, applications, and global infrastructure assets.
• Experience in performance optimization and cost management for cloud environments.
• Experience communicating technical concepts to diverse audiences in pre-sales environments.
• Advanced degree in technology or AWS Professional level certification.
• Knowledge of compliance and security standards across the enterprise IT landscape.

About the team

The AWS Professional Services team is a diverse group of technical experts in dozens of countries who help customers achieve more with the AWS cloud. We value diverse experiences and encourage candidates from all backgrounds to apply, even if they do not meet all preferred qualifications.

Why AWS

• Inclusive Team Culture: AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Inclusion events foster stronger, more collaborative teams.
• Mentorship & Career Growth: We continuously raise our performance bar and offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported at work and home, there’s nothing we can’t achieve.

Pay

The base salary range for this position varies by location:

• USA, CA, San Francisco: $210,100 - $284,300 USD annually
• USA, IL, Chicago: $182,700 - $247,200 USD annually
• USA, MA, Boston: $182,700 - $247,200 USD annually
• USA, NJ, Jersey City: $201,000 - $271,900 USD annually
• USA, NY, New York: $201,000 - $271,900 USD annually
• USA, TX, Austin: $182,700 - $247,200 USD annually
• USA, TX, Dallas: $182,700 - $247,200 USD annually
• USA, TX, Houston: $182,700 - $247,200 USD annually
• USA, VA, Arlington: $182,700 - $247,200 USD annually
• USA, WA, Seattle: $182,700 - $247,200 USD annually

Your Amazon package will include sign-on payments, restricted stock units (RSUs), and comprehensive benefits such as health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs/en/benefits.