Principal DevOps Engineer

About The Team

At Zoom, we’re building the next generation of Cloud and Colocation (Colo) infrastructure that powers seamless communication and collaboration for millions of users worldwide.

Responsibilities

• Leading deep-dive investigations across diverse services and environments.
• Working on real-time media systems to web, team chat, and AI to uncover architectural or operational bottlenecks.
• Designing and implementing improvements in deployment pipelines, orchestration frameworks, and CI/CD automation to increase reliability and release velocity.
• Working closely with product and service owners to enhance containerization strategy, improve resource efficiency, and reduce operational friction.
• Partnering with the Meeting DevOps and Cloud Infra teams to modernize hybrid infrastructures spanning colocation data centers, AWS, OCI, and other cloud providers.
• Driving system observability, fault isolation, and resilience engineering, ensuring services meet strict availability and latency SLAs.
• Providing technical mentorship to DevOps engineers and influencing best practices in automation, monitoring, and release engineering.
• Championing a culture of data-driven reliability through postmortems, SLIs/SLOs, and continuous performance optimization.

Requirements

• 15+ years in DevOps, SRE for large-scale, production systems.
• Successful hands-on background in Linux systems, networking, and distributed systems.
• Experience operating and designing low-latency, high-throughput backend services at global scale.
• Knowledge of media or real-time communication systems (e.g., MMR, WebRTC).
• Understanding of TCP/IP, routing, DNS, load balancing, and packet capture tools.
• Familiarity with colocation data center operations, including hardware provisioning and troubleshooting.
• Experience with Terraform, Ansible, Kubernetes, Docker, and modern CI/CD pipelines.
• Strong problem-solving, debugging, and systems-level design skills.
• Occasional weekend work may be required.
• Ability to work across the globe or multiple time zones.

Pay

Minimum Salary Range or On Target Earnings: $146,700.00. Maximum $339,300.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value.

Schedule

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.