PRINCIPAL DEPARTMENTAL SYSTEMS ANALYST (BUSINESS ANALYSIS)

About the role

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Responsibilities

• Performs cross-functionally to integrate highly complex information systems and business process changes in support of strategic business needs
• Plans, conducts, and leads major systems projects; reviews and evaluates results
• Performs requirements gathering, systems analysis and design, and feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned departments
• Compiles complex and comprehensive reports and correspondence
• Provides guidance to departmental staff on information system projects and programs
• Provides direction to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Writes business and reporting requirements, and uses case diagrams and functional requirements for new applications or modifications to existing applications
• Consults with business and technical subject matter experts (SMEs) to ensure that customer requirements are translated to information system specifications
• Maintains and troubleshoots systems, analyzes, and resolves system problems; responds to systems emergencies
• Facilitates systems training and creates technical documentation
• Develops analytical models to extract and analyze data from various Metro systems to provide management with decision-making tools
• Participates in department's information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff

Requirements

Required:

• A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position
• Five years of relevant experience performing business and systems analysis, planning and implementation of information systems, and analytical reports
• Some positions in this class may require specialized experience in area of assignment
• A bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field

Qualifications

Preferred Qualifications:

• Experience gathering, analyzing, and translating executive priorities into actionable project plans and requirements for technology and modernization projects
• Experience translating complex business needs into functional specifications, process workflows, and user stories
• Experience preparing executive briefings, presentation materials, and status reports for executive management to support core Salesforce-based business processes
• Experience utilizing Microsoft 368, Jira, Confluence, Visio or similar to support strategic initiatives, design technical workflows, and translate complex technical information for business stakeholders and executives
• Experience applying Software Development Life Cycle (SDLC) or Agile methodologies to drive and support technology projects from initial requirement gathering through final implementation

Skills

Skills:

• Leading assigned information systems projects/activities
• Performing highly complex systems and reporting analysis and design
• Investigating and resolving information system problems
• Data analytics
• Applicable business software applications
• Utilizing internet connection tools
• Determining strategies to achieve goals
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives

Pay

TBD

Schedule

TBD

Benefits

TBD

Application Instructions

To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro locations:

• METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012
• Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044
• East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022
• Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010
• Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered. Open to the public and all Metro employees