PRINCIPAL DELIVERY MANAGER

About the role

• Understand mobile and web product strategy
• Write functional and technical requirements for new digital product features
• Refine functional and technical requirements for existing digital product features
• Liaison with team to communicate feature definitions to engineers, product managers, and quality assurance

Responsibilities

• Responsible for driving the timely delivery of digital products and software on behalf of the business owner and product and engineering/IT teams across the entire Product or Platform organization.
• Ensures team performance and adherence to enterprise methods for requirements gathering, validation, maintenance, and tracking.
• Partners with Senior Director, Director, and other Principal level roles in Product Management to create and foster best practices ensuring team processes are in place.
• Works with product managers to define and maintain product roadmaps and manages resource allocation and forecasting to deliver projects.
• Collaborates with other Principal level roles assigned to portfolio(s) to ensure delivery management through financial, development, and resource management.
• Identifies and manages dependencies between teams and between products, platforms, and operations at the enterprise level.
• Reports on comprehensive product progress and resolves or escalates risks and issues to Senior Director, Director, and executive leadership as needed.
• Acts as a leader in Agile product life-cycle management and develops tool sets, frameworks, and best practices to support delivery management teams.
• Stays informed on product and platform architecture needs to proactively identify and alleviate organizational bottlenecks and support critical deadlines.
• Co-leads the Delivery Management Chapter to develop, promote, and evolve soft and hard skills to identify and mitigate risk throughout the product lifecycle.
• Actively supports a culture of empowered teams and builds, retains, coaches, and mentors Delivery colleagues and Scrum team members.
• Creates frameworks, guidelines, and best practices to ensure consistent and best in class delivery management methodologies.
• Partners closely with organization-wide IT and Engineering leadership to support enterprise coordination efforts and priorities.
• Builds strong relationships with internal and external partners to maximize delivery management support and impact.
• Ensures delivery of high-value products aligned with business goals and user experience optimization.
• Leads daily Scrum ceremonies and advocates for iterative design, build, and testing of end-user solutions based on requirements, pain points, and change requests.
• Collaborates with Product Managers in backlog grooming, roadmap definition, sprint backlog grooming, end of sprint demos, and retrospectives.
• Produces and socializes Scrum metrics including velocity, capacity, and burn down charts.

Requirements

• 3-5 years experience in similar roles
• Experience shipping mobile and web software in a regulated environment
• Experience with rapid ideation, problem solving, and product definition
• Ability to create new features from scratch from the idea phase, versus product ownership and refinement of existing products
• Experience creating new products; not managing incremental change to existing products
• Skills: problem solving, attention to detail, teamwork, creativity

Qualifications

• Bachelor's degree
• Preferred Certifications & Licensure: Strong familiarity with Scrum – Certified Scrum Master (CSM), Advanced Certified Scrum Master (ACSM), PMI Agile Certified Practitioner, Certified Scrum Professional (CSP)

Skills

• Problem solving, attention to detail, teamwork, creativity
• Preferred: Previous experience creating digital healthcare products
• Preferred: Previous experience launching digital healthcare products to market with user adoption
• Preferred Skills & Experience: Proven experience in product management for life sciences, healthcare payor, or regulated industries including commodities, banking, information managed systems for digital education, government, or non-profit sectors.