Principal Customer Solutions Manager, AWS Plus

About the role

Join our collaborative team dedicated to helping Amazon achieve new possibilities by leveraging AWS. You'll guide technically advanced initiatives across Amazon, partnering directly with business units like Amazon.com, Amazon Customer Service, Prime Video, Amazon Ads, Leo and Alexa, and shape the future of services.

Responsibilities

• Apply deep technical expertise and complex program leadership to deliver outcomes at scale, ensuring AWS teams work together effectively for the customer.
• Innovate side-by-side with Amazon teams on projects like Amazon Robotics, generative AI-powered developer productivity using tools such as Strands, Kiro, and Bedrock AgentCore.
• Influence VP/SVP-level leaders, earn trust across account teams, and operate as the strategic connective tissue between Amazon and AWS.
• Think big, invent, and take ownership of customer challenges. Bring the best of AWS/Amazon to our customers and proactively help solve customer challenges through new ideas, tools, and mechanisms.

Requirements

• 10+ years of senior customer facing role experience
• 15+ years of leading complex, large-scale, IT, technical or engineering programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a senior customer-facing role
• Experience in leading complex, large-scale, IT, technical or engineering programs
• Experience working with current technologies (especially cloud)

Qualifications

• PMP/SCRUM/Agile certification or SAFe certified
• Knowledge of key technology and market trends
• Experience implementing AWS/cloud services

Skills

• Strong technical background
• Curious about cloud and AI
• Demonstrate operational rigor
• Excellent problem-solving abilities
• Exemplary communicators at both the executive and project team levels

Benefits

Includes mentorship & career growth, work/life balance, and flexible working arrangements.

Pay

Competitive salary and benefits package.

Schedule

Hybrid work schedule with 25-35% travel depending on candidate location.