Principal Customer Engagement Specialist - Digital Technologies

Responsibilities

• Monitor account health post-Go-live and execute action plans for adoption and platform utilization
• Collaborate on implementing scalable customer engagement strategies
• Engage in relationship management driving customer satisfaction and product adoption metrics
• Analyze data insights and align them with clinicians' operational and clinical goals
• Influence the company sales team to enhance confidence in technology offerings
• Lead customer business reviews ensuring effective communication with various healthcare professionals
• Identify new use cases through discussions with stakeholders based on customer needs

Qualifications

• Bachelor's Degree with 7+ years of relevant experience or advanced degree with 5+ years
• Solid experience in the Operating Room from various perspectives (clinical, technology, etc.)
• Strong project management skills and experience with customer success software are prioritized
• Business acumen with a proven track record in driving adoption of digital solutions in healthcare
• Technical proficiency in understanding the company’s products and industry

Benefits

• Health, dental, and vision insurance options available
• Tuition assistance and reimbursement programs offered
• 401(k) plan with employer contributions and matching
• Paid time off and holiday benefits provided
• Employee Stock Purchase Plan access for regular employees