Principal Consultant, Adaptive Organization – BPO, Technology & AI-Enabled Operating Models

Description

Principal Consultant, Adaptive Organization – BPO, Technology & AI-Enabled Operating Models

Position Overview

ISG advisors in the Adaptive Organization practice enable the business and technology lifecycle and enliven innovation by leveraging the principles of agility, product-based delivery and modern ways of working: fast, flexible and focused on business outcomes.

Responsibilities

• Support one or multiple engagements simultaneously with a small to mid-size team of ISG consultants and advisors.
• Assess client current state environments and design an adaptive operating model strategy that also maintains the predictability, governance and security of the technology estate.
• Implement strategies alongside clients and advise on execution against transformation roadmaps.
• Work with clients to ensure the organization is structured to operate effectively in contemporary complexity including stakeholders across the business value stream up all the way up to end-customers.
• Lead complex and/or multiple small-to-mid-size engagements as Project Owner, effectively interfacing with client leadership and ensuring alignment to strategic outcomes.
• Collaborate within a large, complex delivery team, both as a workstream leader and/or team player, taking direction from and providing support to ISG engagement Partners and Directors.
• Lead clients in incorporating Artificial Intelligence into operating model design, including governance implications, workforce evolution, sourcing strategies, risk management, and value realization frameworks.
• Support business development by working with pursuit teams in shaping opportunities, contributing to proposals and executive presentations, and expanding client relationships with revenue contribution targets aligned with the Principal Consultant level.
• Demonstrate domain expertise via thought leadership, industry network, and experienced credibility.
• Support talent management with recruiting, coaching and mentoring colleagues.
• Develop ISG Intellectual Property (IP) and continuously improve delivery methodology IP.

Required Skillsets

• 12+ years of relevant industry, sourcing, managed services, or management consulting experience.
• 8+ years of experience in IT strategy, digital operating model development, and/or enterprise transformation, including BPO and/or managed services.
• 5+ years in an IT leadership or delivery leadership role (e.g., product management, Agile/DevOps leadership, or complex operations delivery).
• Proven knowledge of Product Management disciplines with applied scaled movement to product-orientation, Agile and/or DevOps in partnership with business and shared services.
• Proven knowledge of standard Technology services areas, common processes and frameworks (Application Develop and Management, Data & Analytics, Infrastructure Services, Cybersecurity, AI and Automation, IT Operations and so on).
• Proven knowledge of Business Operations services areas, common processes and frameworks (Finance and Accounting, Finance Operations, HR/HCM Operations, Supply Chain & Procurement, Sales Operations, Customer Service, Call Centers and so on).
• Experience with organization design, human capital optimization, behavior management techniques, and/or cultural transformation is highly desirable.
• Experience supporting business development activities, including opportunity shaping, proposal development, and executive presentations.
• Demonstrated contribution to revenue growth initiatives within consulting or advisory environments.
• Robust industry network, published thought leadership, and credibility a plus.
• Demonstrated understanding of Artificial Intelligence (including Generative AI, Agentic AI, automation, and advanced analytics) and its implications for operating models, workforce design, governance, and sourcing strategies.
• Demonstrated understanding in maturing technologies (APIs, Open Source, Containers, Version Control environments, Data Analytics, Cloud, Cybersecurity, etc.).
• Expert knowledge with MS-Office suite of software applications and tools, including Microsoft Word, Excel, PowerPoint, MS Teams and MS Outlook.
• Experience using both physical and virtual methods and tools to conduct client workshops and design sessions (whiteboarding, presentation of ideas, managing to outcomes, collaboration tools like Miro).
• Experience using AI-centric tools and software in enhance day-to-day work with the ability to validate AI-generated material for accuracy, applicability and effectiveness.